very slow Toshiba C650

Dell - inspiron 17.3" laptop - 4gb memor...
September 13, 2017 at 16:42:39
Specs: Windows 7 64 bit, Intel P6100/2.0GHZ/4 GB
My sister has a very slow Toshiba Satellite C650. It take up to 20 seconds everytime you want to do anything with it. I have tried on several occasions to run spybot, SuperAntiSpyware, ccleaner, MalwareBytes and the machine seems to be better for a day or two by soon returns to its old ways. My guess is the something deeper that keeps manifesting itself. Any help would be greatly appreciated.

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#1
September 13, 2017 at 16:59:14
It might be browser based malware that the programs you have run don't usually find.

Run these two in the order given:
AdwCleaner:
https://www.malwarebytes.com/adwcle...
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.com/junkwa...
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

It would then be an idea to run MalwareBytes itself once more.

Another possibility is overheating but lets see what the above find first.

Always pop back and let us know the outcome - thanks


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#2
September 13, 2017 at 17:51:27
Thanks I am starting the process now.

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#3
September 13, 2017 at 19:19:07
Okay I ran both scans followed up with a regular Malware bytes. It looks like there was at least one issue found in a file called c:\appverify.txt which was deleted on the scan. There was also 3 folders listed with Adware.Money.

The regular Malwarebytes scan ran with no issues. Do we just try the computer now for a couple of days and see if things are better?


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#4
September 13, 2017 at 20:53:12
Also look into programs that were factory installed that you do not need as well as useful programs that start with Windows that do not need to be running all of the time in the background. Uninstall the junk, look at the settings for the good ones and uncheck 'start with Windows' or similar. You can use the start up programs in Ccleaner as well to manage them.

You have to be a little bit crazy to keep you from going insane.


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#5
September 13, 2017 at 22:47:13
Thanks. I started task manager and the list of processes running is only about 10. We will try the computer for 2 or 3 days and post back the results.

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#6
September 14, 2017 at 04:27:05
Yes, let us know how you get on.

Sometimes programs that you rarely use can be unchecked in msconfig (from Run box) Startup and worked from a shortcut instead.

My best guess is that it was the malware but we shall see.

Always pop back and let us know the outcome - thanks


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