validating Win 7 system health report error

December 3, 2010 at 12:56:20
Specs: Windows 7, AMD Athlon IIX3/4GB
I have Win 7 OS with 32 bit operating system and I keep getting this error message below, when I run a "System Health Report."

Error
Symptom: Device is disabled.
Cause: A device is disabled preventing it from working properly.
Details: The device, Photosmart Plus B209a-m, is disabled. If this device is no longer used it may be intentionally disabled. The Plug and Play ID for this device is ROOT\MULTIFUNCTION\0000.
Resolution: 1. Determine if you need the device.
2. If you need the device, enable it in Device Manager.
3. If you do not use the device it can be left disabled.
Related: Explanation of Error Codes Generated by Device Manager
Manage Devices in Windows

The printer works perfectly, so this isn't the problem. Also, in Device Manager, it indicates that the device is working properly and is not disabled. Additionally, I get this "Informational" symptom or error on this same report:

Symptom: The Security Center has not recorded an anti-virus product. Cause: The Security Center is unable to identify an active anti-virus application. Either there is no anti-virus product installed or it is not recognized. Resolution: 1. Verify that an anti-virus product is installed. 2. If an anti-virus product is installed and functioning configure Security Center to stop monitoring anti-virus status. Related: Anti-virus

In regard to the aforementioned "phantom" problem, I have Norton Internet Security and it is running perfectly, despite the error above.

Help . . . Steve


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#1
December 3, 2010 at 15:52:14

Symptom: The Security Center has not recorded an anti-virus product. Cause: The Security Center is unable to identify an active anti-virus application. Either there is no anti-virus product installed or it is not recognized. Resolution: 1. Verify that an anti-virus product is installed. 2. If an anti-virus product is installed and functioning configure Security Center to stop monitoring anti-virus status. Related: Anti-virus

In regard to the aforementioned "phantom" problem, I have Norton Internet Security and it is running perfectly, despite the error above.

Help . . . Steve
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This is not unusuall. Your Windows 7 - 32 bit settings seems to be like
Windows XP
My Windows XP was the same as your 32 bit, Windows 7
Go to the Control Panel - Security Center - For your Norton anti-virus
click The drop down arrow - Recomendations and read.
Put a check mark agreeing to monitor the anti-virus yourself.
I can't help with Photosmart but I have seen a web site to download it.
You can do a search as I did for another person.



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#2
December 3, 2010 at 17:09:55
Cboy, thank you for responding, but your recommendation did not have any effect on my 2nd issue (anti-virus program not being recognized). Again, thank you for responding . . . Steve

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#3
December 3, 2010 at 22:04:43
What I was trying to say was: It won't ever recognize it.
All you can do is monitor the anti-virus yourself. I had Norton
for a long time and my pc did the same as yours.

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