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Solved Username/password required to log on, but none ever created

June 17, 2012 at 14:23:02
Specs: Windows 7 Home Premium, Pentium P6 1000 2.0GHz / 3GB
Windows 7 Home Premium all of a sudden wants username/password to log on, but none were ever created. This only just started happening after most recent Windows updates. Had stepped away from computer for about 15-20 minutes, and when I returned the username/password fields were on the screen with a blank icon above.

After booting into Safe Mode, it still requested username/password.

Acer laptop came pre-loaded with OS, so no Windows installation disk.

Burned ophcrack iso to CD and booted with that. Program ran, but detected no users or passwords.

AVG anti-virus is installed and updated. IOBit Advanced System Care Pro, which includes Full Malware Removal, has also been running regularly on this computer.

Any ideas on how to get past this screen and into the OS? Also tried leaving both fields blank, but that hasn't worked either.

The Acer eRecovery Management tool has an option to "Restore OS System and Retain User Data." It states "files from your user accounts will be transferred to c:/Backup. However, I'm a little worried about doing this. If Windows isn't recognizing an existing user account (and ophcrack didn't detect user accounts and passwords), what will happen to the data?

Thanks, y'all!


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June 17, 2012 at 15:02:19
✔ Best Answer
You should have made a Windows 7 Repair Disk when the machine was new. You probably were also given the option when you set up your automatic back up. If you did not make the back up and/or Repair Disk (make both ASAP) you can make a Windows 7 Repair Disk from another Windows 7 machine as long as both are either 32bit or 64bit and use that.
Put in your Windows 7 Repair Disk and boot from it (you may need to reset BIOS to boot from CD/DVD drive first in boot order). When the repair disk launches it will give you some options. Start Up Repair, System Restore, and Restore from System Image you have made. You want to use the System Restore that is available on the Repair Disk and Restore your System to a point before the last update (restore points are automatically made weekly, before program installs, and before the update was installed (as long as it was not turned off on your computer). This should roll back your computer to exactly like it was before the update was installed. If this does not fix it, try a restore point say a week before that.
After it is fixed, perform a manual Windows Update and stay with the machine and monitor each update and any questions asked. If it insists on making your system log in with a password (safer anyway), make an easy to remember one (even your initials imbedded into your zip code will work).
Please do not forget to make a back up of your important files and consider making an image of your hard drive from which you can restore your machine to exactly that point (instead of relying on a factory restore in the event of a catastrophe). Restoring to a drive image you made has the advantage of having all of your personal preferences already set, then you update that with an even newer back up restore, a few updates, and you are back in business.

You have to be a little bit crazy to keep you from going insane.

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June 17, 2012 at 16:45:09
Have you configured the screensaver, so that it asks for user/password after a period of time.
Even if not password was set, you'll get the logon screen and have to let the password field blank to relogon.

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June 17, 2012 at 17:08:26
Thanks, Fingers! That worked! I had made a repair disk... just couldn't remember where I had put it! :-(

Didn't know, though, that I could simply use another computer's repair disk... even if they were running the same OS.

Thanks again!

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June 17, 2012 at 18:04:19
You are quite welcome.

You have to be a little bit crazy to keep you from going insane.

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