USB ports not working after Win7 upgrade

Microsoft Windows 7 professional - upgra...
April 17, 2010 at 20:20:30
Specs: Windows 7, 2.8Ghz Intel Pentium D / multi-core / 2GB RAM
Hi:

All of my USB ports (6) have stopped working.

Here are the PC stats:

Windows 7 Pro
2GB RAM
2.8Ghz Intel Pentium D / multi-core
Board: Dell Inc. 0YC523
Bus Clock: 800 megahertz
BIOS: Dell Inc. A07 01/08/2007
750GB internal hard drive
2TB external
ATA Channel 0 [Controller]
ATA Channel 1 [Controller]
Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
Intel(R) ICH7R/DH SATA AHCI Controller
Silicon Image SiI 3512 SATALink Controller
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
Angel II MPEG Device (2x)
Creative Game Port
Creative SB Audigy 2 ZS (WDM)
RADEON X600 256MB HyperMemory [Display adapter]
RADEON X600 256MB HyperMemory Secondary [Display adapter]

After installing Windows 7, I used DriverMax Agent to update as many drivers as I could (I know, bad idea). The one thing I didn't do was create a system restore point so I could backtrack in case something didn't work.

After one of the USB driver updates, all of my USB ports stopped working. I can still charge my iphone (since the USB port will always provide 5 volts), but I get no connectivity (iTunes / iPhone won't talk to each other, printer doesn't work, etc). Since I didn't create a system restore point to go back to an older driver, I located the older chipset drivers and installed them. The ports still didn't work.

I also tried these things:

1) Unplug PC from the wall to reset.
2) Uninstall the USB drivers, reboot, and let Windows reinstall.

Device Manager always show them working properly.

The next step was to reformat the C:/ Drive and reload Windows 7 so I'd be assured of getting the drivers I knew would work for the ports. After the reload, I checked the drivers and they were the same as the original, so I felt confident I'd get things working again. Still, nothing worked, so I updated the chipset and flashed the Bios. I was able to sync my Iphone with Itunes, but only while the PC remained 'unbooted'. As soon as I turned it off and back on, I lost the connection. I reinstalled the chipset and again ,the Iphone sync worked. I rebooted as a test a sure enough, no connection until I reinstalled the chipset. I'm not sure if my printer was working because I didn't run any tests, but it appeared as if the rear USB ports were still not working. I tried my webcam which is plugged into the rear but it did not work.

Does anyone have any idea how to get them working again?

Thanks in advance for any help you can provide.


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#1
April 17, 2010 at 22:28:13
oops didnt read all of your post, now i cant delete the comment.
try removing the battery from the mobo, for a minute or two, check that plugs are still well connected on the mobo for the usb ports, put back the battery, boot into bios and set bios to default,
you should also run a rootkit cleaner, after the energiser root kit fiasco, you never know what you may have picked up.. wish you luck.

i hate computers!
but cant help myself....


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#2
April 18, 2010 at 05:28:57
Go directly to dell's website for the correct windows 7 compatible driver(s) for your motherboard as a whole and you should be good.

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#3
April 18, 2010 at 15:06:53
Boot to live cd/dvd and see if usb works. I think you can even use any W7 dvd (or cd) and the usb ought to work. If not then board issue either bios or some other issue like maybe shorted pins or blown chipset.

Playing to the angels
Les Paul (1915-2009)


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Related Solutions

#4
April 20, 2010 at 10:49:33
Thanks for the replies!

princecorum - I removed the MOBO battery, waited, plugged back in, booted into BIOS, made it default, but it didn't help.

Also, if I reformatted the drive prior to the reinstall of Win7, how could a rootkit be an issue? If it's still a possiblity, I'll do a clean.

Fingers - thanks; I had already tried the Dell site for the updates but that's where the strangeness started.

jefro - I'm not sure what you mean by 'boot to live CD/DVD"; I tried booting from the Win7 Cd but it only gives me options to reinstall or do a variety of tests (memory / etc).

The part that is the most strange to me is that, at the very least, my Iphone will sync if I load the updated chipset from the Dell site, but it will only work as long as I don't reboot. As soon as I reboot, nothing works again. I also have a USB printer but haven't checked that and a USB camera that didn't appear to work; after reloading the chipset, and trying to start the camera, the light comes on for four seconds, then goes off. If I reboot, it doesn't come on at all until I reload the chipset drivers.

If this is a reformatted drive with a reinstall of Win7, it seems that, with the old drivers back, everything should work. Let me ask you this; how long should a reformat take? I've done reformats before, prior to upgrading from Win98 to Win2000, for example, and it took maybe a minute or two? When I poped the Win7 disk in, rebooted to the disc, then went through the steps to reformat the drive, it maybe took ten seconds; is it possible my drive never reformatted?



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#5
April 20, 2010 at 11:04:14
i would very happy if i could reformat my drive in that drive in a few seconds, maybe its doing a quick format, but thats still silly fast, i follow the advice already given grab a linux boot cd, boot into linux,
i would format the drive using linux, and then stick in the win7 dvd and format the drive again before install..
if your using any usb sticks, format those too.
if there are some dirty little root kits or viri sitting the drive or usb sticks the linux format should get rid of them out right.
and when you install win 7, remove all peripherals. install the chipset drivers and then start adding periphearals one by one.
hope this helps

i hate computers!
but cant help myself....


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#6
April 20, 2010 at 20:37:46
And use the slower format from windows rather than the quick one, when you get up to that step in response #5, it can take up to a couple of hours depending upon the size and speed of your drive, but you can be more sure of it then.

Info: 'Live Linux' is a CD or DVD that you can boot/run directly on your optical drive and it will let you do things to your hard drive that you could not from within windows. I can let you format and partition a drive. It can copy/save information from a drive that does not have a working operating system to another drive. And more. You don't have to be afraid of Linux anymore, it's interfaces are very much like windows these days.

You have to be a little bit crazy to keep you from going insane.


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#7
April 21, 2010 at 18:10:18
Thanks for the info!

I've reformatted via Fdisk but never used Linux, so it may take awhile to understand the basic concepts behind it and get it going, but if it's like Windows, it shouldn't be a problem. One question; if a drive is partitioned, can one partition be formatted and not the other? I read somewhere that it's always a good idea to install your OS on it's own partition, so I took my 250GB drive, split it into 80GB (C:/) and the rest to D:/, then loaded the OS on C:/. Can I just reformat C:/? My guess is no.


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#8
April 21, 2010 at 22:49:02
yes you can just reformat c:\
however it may be a good idea to copy all the info from d;/ and format the whole drive.
if your uncomfortable with linux, you can also download the tools from the drive manufacturer to format your drive, just download, copy to a cd and boot from the cd.

i hate computers!
but cant help myself....


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#9
April 22, 2010 at 19:03:30
I checked the Maxtor site (now Seagate) and didn't find much but when I Googled it, I found a low-level format utility that works with multiple drives. Some sites, however, advised against low-level formatting unless the drive is damaged. Any thoughts?

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#10
April 22, 2010 at 20:17:29
Look here:
http://www.seagate.com/ww/v/index.j...

You have to be a little bit crazy to keep you from going insane.


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#11
June 20, 2010 at 14:33:29
the solution is really easy...just plug any input device like a
mouse or a keyboard into the usb port and it becomes all right :)

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