USB drivers need to be reinstalled after every reboot?!

August 16, 2012 at 15:10:31
Specs: Windows 7
Alright, so a few months ago I had a problem where after I rebooted, my keyboard, mouse, webcam, etc. wouldn't work. I eventually discovered that it was the USB ports' fault, and going into hardware and sound > devices and printers > right clicking my tower, then clicking "Troubleshoot" would do a scan and recommend that I reinstall the device drivers. This was all good and dandy, and I thought I had solved the problem once and for all.

No such luck. Every time I reboot now, I have to do this or my webcam/mic won't work. Curiously, my keyboard and mouse work, but the system still recommends that I reinstall the drivers. Now, I'm not sure if Windows is reinstalling the USB drivers or the drivers to the devices, but either way, I really want to know how to fix this, as it slows down my boot process (I've gotten in the habit of doing this every time I boot up again so I don't have to do it when I need to use my webcam or mic). Any help would be greatly appreciated.


I'm running Windows 7 with an HP p6736f-b. I upgraded the gpu and psu myself. The PSU is a 380W Antec, and the GPU is an Zotac GeForce GT430. Both run fine and have presented no problems to me whatsoever. I have 8GB of ram and have owned the computer for about a year and a half.


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#1
August 17, 2012 at 05:20:59
Re-install the motherboard chipset driver for your model from the HP website - they may have a newer version than the default driver that was installed with Windows 7.

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#2
August 17, 2012 at 08:34:49
The factory drivers may help. Not sure I know if it is hardware or software yet.

I might be tempted to do a clean dual boot install of another copy of windows to see if it fails on that install. If you had a vista or windows 7 dvd retail. No need to activate it just install it for a test. Even if you have to borrow a dvd to load. This is a bit of an advanced task to be careful.

Worse comes to worse might be time to recover it to OEM media.

Google is evil


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#3
August 17, 2012 at 09:45:41
I did try to find what kind of motherboard I had, but HP did not have my computer on their website. and I don't have discs to restart; i bought the computer used from eBay.


Edit: I found a list of drivers. Which one do I choose? http://h10025.www1.hp.com/ewfrf/wc/...


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Related Solutions

#4
August 17, 2012 at 09:50:24
I'm thinking it's the AMD Chipset one but I want to be sure.

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#5
August 17, 2012 at 10:06:02
The link below provides the specs for that model and there is a link to the drivers on the left of that screen.

http://bizsupport1.austin.hp.com/bi...


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#6
August 17, 2012 at 10:07:48
Installed the one above, it prompted me to restart the computer.. and upon checking to see if it worked, I'm still told that two of my Standard Enhanced PCI to USB Host Controller slots are in need of troubleshooting, and so are 4 of my Standard OpenHCD USB Host Controllers. :/

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#7
August 17, 2012 at 10:08:21
Yeah, that's the same list on the site i posted. It's the chipset driver, right? I applied it already and there's no difference :/

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#8
August 17, 2012 at 10:33:21
I assume you are running Windows 7 64 bit?

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#9
August 17, 2012 at 11:33:09
Yeah, I am.

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#10
August 17, 2012 at 15:48:13
So, is that the file you have been installing?

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#11
August 17, 2012 at 15:53:39
I just installed it a few hours ago and it made no difference.

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#12
August 17, 2012 at 17:41:08
I don't know what file keeps installing, but I have to individually install it for each usb port.

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#13
August 17, 2012 at 18:06:40
I was asking you if you downloaded the 64 bit version of the chipset drivers from the HP site.

Open the driver tab for the USB port in Device manager and see what file is being installed.


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#14
August 17, 2012 at 18:15:48
Oh, okay. I did install the 64 bit version. I opened the driver tab and I get four "driver files:"

C://Windows/system32/drivers/usbehci.sys (signed by Microsoft Windows)
C://Windows/system32/DRIVERS/usbfilter.sys (not signed)
C://Windows/system32/drivers/usbhub.sys
C://Windows/system32/drivers/usbport.sys

The driver version is 6.1.7601.17586. This is for the Standard Enhanced PCI to USB Host Controller.


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#15
January 10, 2013 at 11:32:59
I am having the exact same issue. Did you ever get it resolved? If so, HOW?!

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