Solved Update KB4011590 fails to install

Custom / CUSTOM
December 19, 2017 at 05:25:33
Specs: Windows 7 Home Premium 32 bit, ntel Core i3 2120 - 3.30 GHz-4GB / 4GB DDR3 Ram
Actually I have two related questions.

1. Have automatic install of updates on. Since one month it doesn't seem to work. Everyday when I shut off the PC, KB4011590 tried to install, but failed (errorcode 80070663). I found by clicking on the "get help with this error", that I might have to install SP1 for MS-Office 2013, so I downloaded this SP1, but the installation of that also failed, producing again the message: "an error occurred while running detection".

2. Meanwhile I have 14 failed entries of "Security update for Microsoft Word 2013 (KB4011590) in my update history and 3 failed entries of Security Updates for Skype foer Business 2015 (KB3039779) for which I never asked. How do I delete these ?

Would like to have some help please to solve this situation. Thank you in advance


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#1
December 19, 2017 at 08:08:00
Run the Office repair tool (Microsoft Office Diagnostics).
https://helpdeskgeek.com/office-tip...

It has solved this particular problem for others.

Always pop back and let us know the outcome - thanks


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#2
December 19, 2017 at 20:34:17
✔ Best Answer
While you are at it, run Malwarebytes to make sure that it is not malware causing the errors on the security updates.

You have to be a little bit crazy to keep you from going insane.


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#3
December 22, 2017 at 10:04:34
Derek - Unfortunately, when I follow the instructions I can get to Change, but when I click on that there is something installed, but no Repair radiobutton comes.

Fingers - Ran Malwarebytes and that came up with a number of malware issues, which I deleted, although I have Bitdefender Total Security (paid) installed.

However, further using, closing and re-opening of the PC, the problem persists

message edited by willem1933


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#4
December 22, 2017 at 14:04:22
I have Bitdefender Total Security (paid) installed
Sometimes it takes more than one program to deal with malware.

Run this:
AdwCleaner:
https://www.malwarebytes.com/adwcle...
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

This is different to the other MalwareBytes program you ran.

If it finds anything when you have cleaned it run the other (main) MalwareBytes program once more.

Always pop back and let us know the outcome - thanks


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#5
December 22, 2017 at 18:36:55
Perhaps an uninstall and reinstall of Office 2013 could solve your problem.
Some hints here:
https://support.office.com/en-us/ar...

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#6
December 22, 2017 at 20:14:06
Possibly just a corrupted download. Save the following as delSD.cmd, right-click on it, and select Run as administrator:
NET STOP wuauserv
NET STOP bits
RD /S /Q %windir%\SoftwareDistribution
NET START wuauserv

Just keep in mind you're deleting Windows Update's working space, and it needs to rebuild it from scratch before it can offer updates, so the next scan for updates will take significantly longer.

How To Ask Questions The Smart Way


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