Unwanted toolbar installed without my knowledge

May 1, 2018 at 03:37:13
Specs: Windows 7

This unwanted toolbar appeared without my asking. Have tried to remove it with IObit uninstaller free but that did not work. How to get rid of it.
Thanks for any help

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#1
May 1, 2018 at 04:11:08
Here are the first 2 steps, more steps will be needed, after I see the results of these logs.

Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
https://www.bleepingcomputer.com/do...
https://toolslib.net/downloads/view...
https://www.malwarebytes.com/adwcle...
Another Tutorial, other is on the toolslib download page.
http://www.adlice.com/documentation...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[C1 or later].txt as well.
http://i.imgur.com/r3PoAEG.gif

Step 2: Run Malwarebytes Anti-Malware ( MBAM ) Use Threat Scan.
http://www.softpedia.com/get/Antivi...
http://www.freewarefiles.com/Malwar...
http://www.freewarefiles.com/screen...
http://www.malwarebytes.org/downloads/
Forum
http://www.malwarebytes.org/forums/
After the Free trial, I choose this.
http://fs5.directupload.net/images/...
You then get this screen.
http://fs5.directupload.net/images/...
Or,
Deactivate Malwarebytes for Windows Premium Trial
https://support.malwarebytes.com/do...
At the end of a scan, you will get something like this.
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
After clicking on > View Report & then > Export. Click 'Copy to Clipboard'
Paste the contents of the clipboard into your reply.


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#2
May 1, 2018 at 06:04:58
You didn't tell us which toolbar but it probably tagged along with some other software you recently installed. It's important to watch what you're agreeing to during installation because there should have been a way to opt out. Adwcleaner and/or Malwarebytes should take care of it.

message edited by riider


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#3
May 1, 2018 at 06:23:51
This question was put by Willem1933 from the PC of my wife. I used the malwarebytes adwcleaner you supplied and the toolbar was gone (http://www.malwarebytes.org/downloads) with some other things.
Thanks for your help

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#4
May 1, 2018 at 07:36:22
Always use the manual install mode/option - never the default/proffered automatic...

Watch for and uncheck all manner of pre-checked boxes apart from the one for the utility etc. you want installed. That way you avoid such events as uninvited toolbars - and a lot worse...


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