unknown device after win 7pro install

a1243w / HP PAVILION
March 8, 2010 at 22:05:52
Specs: windows 7, 2.0 GHz / 2GB
I did a fresh install of win 7 pro (used to have XP Pro) and have an unknown device listed in my device manager. I have no idea what it is as there are no other perifials attached to this PC.
I did an internet search for a driver and no dice.....I don't know what driver I should be looking for.
I uninstall it and it shows up again on reboot.

Anyone have an idea what it might be? I went to the HP site and downloaded all the latest drivers for win 7.

Please NOTE: This was a FRESH install of win 7 pro, not an upgrade.

Thanks

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#1
March 8, 2010 at 23:59:40
I know I'm probably stating the obvious, but did you install the chipset driver(s) first? - these invariably have device drivers you wouldn't normally find anywhere else. Also, have you tried using ukd , available
here ? I haven't tried it on Win7 yet but it professes that it should work & it may give you a few more ideas.

"I've always been mad, I know I've been mad, like the most of us..."


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#2
March 9, 2010 at 07:11:44
Hi, thanks for the reply. I did load up all the latest drivers like I mentioned in my post.
I e-mailed the vendor on his product to see if it is safe to use on win 7, anyone else?
Thanks

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#3
March 9, 2010 at 08:14:38
Ah, you have more information than you're letting on ;-). What details do you already have on the unknown device - vendor etc.?

"I've always been mad, I know I've been mad, like the most of us..."


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Related Solutions

#4
March 9, 2010 at 09:10:58
sorry, I meant I e-mailed the person letting us use his product
Also, have you tried using ukd , available
here ?

the one you mentioned


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#5
March 9, 2010 at 15:25:17
It was supported in xp and now doesn't have the drivers in W7.

Use system information or hardware manager for Ven ID and Chip to get what it is actually or post them for us to find.

Playing to the angels
Les Paul (1915-2009)


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#6
March 9, 2010 at 20:47:13
You could take physical inventory of what is in your computer case. This might appear an oversimplification, but it might give you the most direct information what it is you are dealing with. We all know you will definitely find certain items in your case, and you will likely find some others. If you find something not on your expected hardware list, you can simply read the board and any labels for manufacturer, model, version, serial number, etc.
Items you will definitely find:
Motherboard, power supply, processor, memory, hard drive(s), Optical drive, cooling fan(s), (quick list, sorry if I forgot something)
Items you might find:
Video card, floppy drive, network card, sound card, zip drive, memory card reader, USB or Firewire expansion, others.
Anything who's purpose is not readily clear, just google, anything you really do not need, just remove.
If it is not an add-on item, then it MUST be directly on your motherboard, and you know where to look. Copy all model number and version numbers, as a letter or two difference might mean a different feature onboard, and a different driver.

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#7
March 11, 2010 at 09:12:38
Thanks for all the replies. I got on a chat with HP and they said there is no upgraded chipset for the PC yet.

There are no extra PCI cards installed except the dial-up modem
and there are no issues with that.

The model is hp pavilion a1243w

Get this, they told me to revert it back to XP...that was a laugh! It runs twice as good with windows 7 pro than it did with XP.
Then they said there will probably be an up-dated chipset in the future, but they don't know when.

I also tried that ukd program as suggested in response one. It didn't give me any info at all, just that it was an unknown device.

in system information the unknown device is listed as:
ACPI\AWY0001\2&DABA3FF&1
and it says the driver is not installed.


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#8
March 11, 2010 at 09:55:28
I found a result by googling, apparently it has to do with AMD Live, there is no such thing in bios as the PC was not shipped with that, so I was instructed just to disable it in the device manager.

Now I need to find a way to remove it from the device manager if at all possible.


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#9
March 11, 2010 at 10:20:45
I'll bet that the original driver was included with XP MCE edition as AMDLive is an 'enhancement' for entertainment. That's probably why it's not listed as a separate hardware item.

I believe it should have an Asus motherboard(?) - there's an AMDLive driver allegedly available HERE - it's the 'external mirror' link - says it's for Vista but it may be worth a try.

"I've always been mad, I know I've been mad, like the most of us..."


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#10
March 11, 2010 at 10:33:40
Thanks johnr, yes it is an asus board, I'll give that a shot and let you know.
The north and south bridge are different, on the PC in question it is ATI and on the one for the drivers it is AMD

Will there be a problem I wonder if I install that driver?
Thanks


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#11
March 11, 2010 at 11:15:35
No idea, but it'a a zip file so hopefully it isn't an installer, in which case just let Device Manager try the unzipped file folder & if it rejects it you've lost nothing - if that makes sense....

"I've always been mad, I know I've been mad, like the most of us..."


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#12
March 11, 2010 at 12:56:55
johnr, you are amazing! TYVM
I downloaded the zip to my documents, extracted all the files and then ran the AMD Live Driver in compatability mode. It worked great!
Thanks again as this was driving me nuts and now there are no unknown devices in the device manager.

PS: Shows how much HP tech support knows...sometimes I wonder how they get to work for those companies...that's beyond me.


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#13
March 11, 2010 at 15:17:30
"Shows how much HP tech support knows..."

Yeah, that's why I deal with you and the others here who actually know something.

Skip
PST -8U


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#14
March 11, 2010 at 18:22:03
Actually, alot of my experience is using google and hands on, I don't know if you were just joking but there are tons of great replies in this forum Skip ;-)

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#15
March 11, 2010 at 22:07:17
I wasn't joking and I'm aware of the tons of great replies on all these forums; just sorta singled you out. I couldn't begin to name all the really helpful folks here.

Skip
PST -8U


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#16
March 11, 2010 at 22:12:34
Thanks for the reply Skip, it was much appreciated.


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