Solved uninstalled some drivers, now computer wont open new exe

Microsoft Windows 7 home premium (full p...
November 13, 2013 at 17:04:25
Specs: windows 7 home premium, listed as n/a
Hi, I received an external hard drive as a gift and it was suppose to be a simple plug and play. Of course it didn't work, but I did what I was suggested to do by the manufacter. I was told to uninstall the drivers, restart the computer, and plug it in again. After that didn't work, I updated the USB mass storage (100% positive it was the right USB hub) and finally the error message on the external hard drive dissapeared, but it still wasn't (and isn't) in the my computer folder. Not my main issue now! After this, and a reboot, my PC stopped opening some executive files. On top of that, I can't open newly downloaded executive files... this means PC utility kit. I tried ccleaner, as it was ready and waiting, with no luck. I hope I don't have to system restore. I've seen similar articles, but no matches. They seem to be easy fixes. Also, I set the PC to safe mode minimal and successfully installed and ran an executive file so all hope isn't loss. Its a Windows 7 premium, and it's virus free with avast pro always keeping a watchfull eye, plus I haven't made a download, prior to PC utility, in months! Please help and thanks.

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✔ Best Answer
November 14, 2013 at 13:12:28
Not trying to spoil your fun but IMO tune up tools rarely do anything very useful and can sometimes mess things up. Many helpers on this forum (but not necessarily all) share this belief.

If the software and hardware of all computers were identical they would probably be OK but everyone has a different mix on their machines. This means that the clean-up algorithms will not always properly match what happens to be installed. Files and registry entries have been known to be removed and then cause issues, often spotted at some later date.

System Restore simply works from what is effectively a snap of some previous state and then restores it.

Always pop back and let us know the outcome - thanks

message edited by Derek



#1
November 13, 2013 at 20:20:09
First, '.exe' files are Executable files, not executive files.
Second, do not be afraid of a System Restore, it will not effect your personal files, but it will reverse all or most of what was done in an effort to 'fix' the portable hard drive, including system files, registry entries, and probably drivers. After you complete the system restore, install, update, and run Malwarebytes, just to be sure you are clean of infections (no protection is 100% proof 100% of the time). Next, download and install all of your system's drivers. These drivers should only be downloaded from the system manufacture's website on purchased systems and from component manufacture's site for custom systems and added/upgraded components. Be careful about selecting your operating system (Windows 7 and either 32bit or 64bit).
Make sure that all works properly, then try the hard drive again. If it still does not work, get back to us with details on the system and the hard drive and tell us what exactly the message or error is, what is reported in BIOS, Computer, and Disk Manager for the drive.

You have to be a little bit crazy to keep you from going insane.


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#2
November 13, 2013 at 20:59:45
Spell check made executive from e x e. I should have paid more attention... anyways, I am trying to avoid removing my drivers at all cost. I have a countless number of drivers from multiple devices/apps. Its going to hurt to note every one of them and reinstall the bunch. Oh, and thanks for the help!

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#3
November 14, 2013 at 07:10:24
Where were you looking for the external drive when you connected it originally?

Mass Storage device should show in Device manager but the drive won't show in Computer unless it has been partitioned and formatted.

Look for the drive in Windows Disk Management.


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Related Solutions

#4
November 14, 2013 at 08:28:26
System Restore won't remove a stack of drivers, only any that were added after the restore point you select. From what I can make of your original post no drivers were added only removed. It's just a matter of seeing if an appropriately dated restore point is available. Like anything else System Restore has been known to goof it up on odd occasions but generally it works well.

Always pop back and let us know the outcome - thanks


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#5
November 14, 2013 at 09:37:36
Twish Seagate would have told me that! This is what I did by the way: in device manager, hub#1 in usb bus, I uninstalled the failed installation of mass storage device and reinstalled. After this the drive was working properly and showing in. Hard drives in device manager (which failed to happen do to improper installation). All was fine until a computer restart. I reinstalled using existing USB mass storage driver in 'choose a driver manually. It was the ONLY one!

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#6
November 14, 2013 at 09:47:22
@ derek, I have never had to use system restore. It's good to hear that most drivers stay, but does this require an existing windows backup? Ironically, that is the main purpose of the hard drive. I was going to use it backup my gateway. Its a bday gift gone awry! Oh, and thanks for the help again guys!

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#7
November 14, 2013 at 10:03:23
Nope, you just type System Restore in Search and it will pop up in the left hand menu. You select your restore point then stand back until Windows comes back up again and settles. The only trick (if that's the right word) is in deciding which of the dated restore points to choose. In your case it would seem the right choice is just before you attempted to fix the external drive. Your own data (pictures, music, docs etc) is not affected but obviously any programs or Windows Updates you have installed since will vanish - no big deal. The info is here:
http://pcsupport.about.com/od/fixth...
(note the alternative method of accessing System Restore - but Search does it too)

Someone can then try to help with the original external drive issue.

Always pop back and let us know the outcome - thanks


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#8
November 14, 2013 at 10:19:42
These have all been very helpful. Ty guys! I was wondering, If I can manage to get a program like PC utility tools running in safe mode minimal, will it even be able to repair anything in such a state? I'm opting to do a system restore, but I was just curious. I was going to try that before I decided to ask around and save my computer any further woes.

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#9
November 14, 2013 at 13:12:28
✔ Best Answer
Not trying to spoil your fun but IMO tune up tools rarely do anything very useful and can sometimes mess things up. Many helpers on this forum (but not necessarily all) share this belief.

If the software and hardware of all computers were identical they would probably be OK but everyone has a different mix on their machines. This means that the clean-up algorithms will not always properly match what happens to be installed. Files and registry entries have been known to be removed and then cause issues, often spotted at some later date.

System Restore simply works from what is effectively a snap of some previous state and then restores it.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#10
November 14, 2013 at 13:26:17
I'm gonna call it solved and try this after work. Appreciate all the Intel everyone. I learned some good stuff and I'll tell you all how it goes.

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#11
November 21, 2013 at 10:15:48
Running system restore after log-in didn't work. I had to use my recovery disk, press f8 and open system restore from there. I'm guessing the driver for that became corrupt when I manually updated the usb mass storage driver. Even through this process my computer said system restore failed. I gave up and cancelled the procedure, but it ended up working despite the error message. I lost 3 drivers for my cell phone... that is it! All of which install with a USB connection. Thanks all!

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