Solved Unauthorized email being sent

Ultimate Windows 7 ultimate 64-bit
February 22, 2012 at 17:25:16
Specs: Windows 7, 2.70GHz/6.00GB
My friend's email contacts are receiving email from her address but she did not send them. Most contain only links. She has contacted McAfee, they checked her computer, and assure her that she is virus free. Has anyone had any experience with this? Thanks!

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✔ Best Answer
February 23, 2012 at 05:13:51
First scan with Malwarebytes.
Then uninstall McAfee (use the uninstaller on their website) and install Avast or MS Security Essentials instead.
Then use above suggestions to secure your (her) account.
Do all to cover all bases.

You have to be a little bit crazy to keep you from going insane.



#1
February 22, 2012 at 18:20:59
Does your friend use a web-based e-mail account (such as Yahoo, GMail, etc.)? Or is her account through her internet provider?

Either way, her address book has likely been compromised (it's not extremely uncommon, especially with web-based e-mail accounts). Have her contact her e-mail provider, close that account and reopen a new one under a different login name and secure (i.e.-difficult to break) password.

"Channeling the spirit of jboy..."


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#2
February 22, 2012 at 18:35:33
Tell her to change her password & get a decent AV program. McAfee sucks.

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#3
February 23, 2012 at 00:40:08
bjclark, I'm new to 7 so this may not apply, but in XP that was symptomatic of home page hijacking and was usually a result of a trojan or worm rather than a virus. Cleaning requires a specialized cleaner, not just an AV.
I pretty much agree about McAfee, they seem primarily concerned with sales not your protection. There're some (even freebies) around that're better.
HTH
Ed in Texas

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#4
February 23, 2012 at 05:13:51
✔ Best Answer
First scan with Malwarebytes.
Then uninstall McAfee (use the uninstaller on their website) and install Avast or MS Security Essentials instead.
Then use above suggestions to secure your (her) account.
Do all to cover all bases.

You have to be a little bit crazy to keep you from going insane.


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#5
February 23, 2012 at 10:10:23
Update

We have run Malwarebytes and found 9 threats. All have been removed. Unfortunately, she just paid for McAfee and wants to keep it. Oh well....

Will someone explain something to me? How was her address book compromised? She uses Comcast. Did someone hack into her computer, her account with Comcast, or what? Another friend now also has the same problem. Did she get the problem from the first? How is it spread? Thanks!


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#6
February 23, 2012 at 13:56:32
Someone stole her password - tell her to change it!

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#7
February 23, 2012 at 18:43:07
Sometimes it is through the ISP and the password needs to be changed (always a good idea to do anyway to be sure).
Sometimes it is the malware spreading itself from your computer to all people on your email list. It does this quietly even when your email program is shut down. It may be a good idea to recommend that personal contacts also run Malwarebytes so this attack will stop, especially since one or more than one of the contacts could be sending it back anytime soon. Rescan with Malwarebytes at least weekly for a little while and then about once a month (especially with McAfee).

You have to be a little bit crazy to keep you from going insane.


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