unable to use PC as acer erecovery is corrupt

February 25, 2012 at 13:58:04
Specs: Windows 7
acer erecovery stuck in a loop, I had problems with windows updates and tried various things in the msconfig program, stopping services etc. but this did not work.

As a last resort tried Acer erecovery and this message appears "The exception unknown software exception (0xc000000d) ocurred in the application at location 0x1006b6e2 Click on OK to terminate"

When I click OK this appears " Missing Operating system"

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February 25, 2012 at 20:47:32
When you aborted the recovery you ended up without an operating system.
To reinstall now you will need to get a recovery disk set from Acer. Since you had problems using their recovery partition then they might not charge you the customary fee for it if you call their tech support and explain exactly what you did and what happened.
BUT FIRST do a little bit of testing:
Test your memory with Memtest86 (make a bootable CD from downloaded ISO image and boot the computer to that. Run all tests completely, no errors are acceptable.
Test your hard drive with the test utility from your hard drive manufacturer's website or Seatools from Seagate (relatively universal) also through a bootable CD you make. Minor problems can be fixed by the software, major problems require replacement.
Replace hardware if needed.
Once you verify this hardware is good, contact them about the recovery set.

You have to be a little bit crazy to keep you from going insane.

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February 26, 2012 at 08:10:44
I did some checking and found that the partition on the hard disk was not set as active.

When I had set that, I then copied Bootmgr to the root area of the disk ran a system start-up repair CD and that found faults and fixed them so I can now get access to the items that I need.

I will re-install Windows 7 later this week, so at the moment the problem is fixed.

Thanks for your reply.

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February 26, 2012 at 20:59:05
Good to hear you are up and running again.

You have to be a little bit crazy to keep you from going insane.

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