Unable to start Windows; see details below

October 9, 2013 at 08:37:24
Specs: Windows, 250 Gigs
How do I...repair a problem with my laptop; while trying to connect to the internet on a flight Monday, an error message came up stating that windows failed to start. The self diagnostic startup repair on my Dell computer stated that the problem couldn't be repaired automatically. Now I have all this work to do but no computer access to my files; this is the first time I've ever had such a problem. Help!!!

See More: Unable to start Windows; see details below

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#1
October 9, 2013 at 09:35:14
Hi BaltimoreRavens,

Let us know the model of the system and the operating system installed.

Meanwhile, perform hardware diagnostics using the link given below:

http://dell.to/GKEQkl

If the diagnostics pass, try turning on the system in Safe Mode. Restart the system and tap F8 for advance boot options. Select Safe Mode and hit enter.

Please let us know if the system boots up in Safe Mode.

Thanks & Regards
Manshu S
#iworkfordell


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#2
October 9, 2013 at 10:26:17
It's a Dell Laptop with windows 7 home premium edition.

I see an express service code, product key and service tag numbers, which ones are you referring to as the model number; what am I missing?

There are also numbers under the battery compartment; in order to log into the website you suggested, I need to be able to access my desktop, however, I'm not able to get passed the error message on my screen.

What do you suggest, I'm currently communicating on a wireless device, not my affected computer. Can't do anything on my laptop, get to the internet browser, absolutely nothing!

message edited by BaltimoreRavens


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#3
October 9, 2013 at 11:49:20
BaltimoreRavens October 9, 2013 at 10:26:17
It's a Dell Laptop with windows 7 home premium edition.
I see an express service code, product key and service tag numbers, which ones are you referring to as the model number; what am I missing?

There are also numbers under the battery compartment; in order to log into the website you suggested, I need to be able to access my desktop, however, I'm not able to get passed the error message on my screen.
What do you suggest? I'm currently communicating on a wireless device, not my affected computer. Can't do anything on my laptop, get to the internet browser, absolutely nothing!
message edited by BaltimoreRavens


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Related Solutions

#4
October 9, 2013 at 11:55:28
Hi BaltimoreRavens,

I am referring to the model number such as Inspiron n5010 or XPS l501x.

Meanwhile, you can try performing the steps given in my previous post.

Thanks & Regards
Manshu S
#iworkfordell


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#5
October 12, 2013 at 20:35:01
It's an Inspiron 1564 with a 320 GB Hard Drive; tried rebooting in Safe Mode, but to no avail. Windows failed to start, as I was still unable to access my desktop.

However, several error codes did come up while performing diagnostic; they were as follows:

Error Code, OFOO: 0650
Msg: DISK-DST Selftest Readerror

Error
Error Code, OFOO: 133C
Msg DISK - No suitable disk media is present

Error
Error Code 4400:011A
Msg: SCS1_0-000_GENERIC_MULTI-CARD
Target not ready

Error Code 5300: 04TE
Msg Video - User indicated a failure of a test mode problem.

Error Code 5300: 04IE
Msg Video - User Indicated a failure of a test mode pattern.

This was found during the Startup and Repair Diagnosis:

Diagnosis and repair details:

Name: Bugcheck analysis
Result: Completed successful. Error code = OxO

Root cause found:
----------------------------------
Unknown Bugcheck: Bugcheck 6b. Parameters = OxO, OxO, OxO, OxO.

Repair action: System files integrity check and repair
Result: Failed. Error code = Ox45d

message edited by BaltimoreRavens


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#6
October 13, 2013 at 10:27:33
It's an Inspiron 1564 with a 320 GB Hard Drive; tried rebooting in Safe Mode, but to no avail. Windows failed to start, as I was still unable to access my desktop.
However, several error codes did come up while performing diagnostic; they were as follows:
Error Code, OFOO: 0650
Msg: DISK-DST Selftest Readerror
Error
Error Code, OFOO: 133C
Msg DISK - No suitable disk media is present
Error
Error Code 4400:011A
Msg: SCS1_0-000_GENERIC_MULTI-CARD
Target not ready
Error Code 5300: 04TE
Msg Video - User indicated a failure of a test mode problem.
Error Code 5300: 04IE
Msg Video - User Indicated a failure of a test mode pattern.
This was found during the Startup and Repair Diagnosis:
Diagnosis and repair details:
Name: Bugcheck analysis
Result: Completed successful. Error code = OxO
Root cause found:
----------------------------------
Unknown Bugcheck: Bugcheck 6b. Parameters = OxO, OxO, OxO, OxO.
Repair action: System files integrity check and repair
Result: Failed. Error code = Ox45d
message edited by BaltimoreRavens

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#7
October 13, 2013 at 12:19:06
Failed hard disk. Hope you backed up anything of value.

How To Ask Questions The Smart Way


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#8
October 13, 2013 at 14:49:01
Are you saying that this laptop is cooked with no chance of recovery?

How could all this happen by attempting to connect to the internet on an airplane, when I never had a prior problem ever?


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#9
October 13, 2013 at 14:52:25
Manshu S are you following these posts and do you offer any resolution, as one (1) who works for Dell.

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#10
October 13, 2013 at 15:47:40
It certainly sounds like the hard drive is dead. If it is, you are going to have to purchase a new hard drive and get from Dell a recovery Disk Set unless you were one of the lucky ones who made a recovery disk set when the machine was new and/or made a disk image and back up from Windows back up section. If you made a disk image and have a current back up, maybe on an external hard drive and a Windows 7 Repair Disk, you will be able to restore the system to as recent as your back up is. In this case, you might loose very little, if you at least have the back up, you might loose installed programs,but at least you will have your personal files. If you do not have either, you will be starting with a fresh factory install. Sorry.

You have to be a little bit crazy to keep you from going insane.


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#11
October 13, 2013 at 16:31:07
Please stop double posting, stick to this thread.

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#12
October 14, 2013 at 10:32:55
To build off of what Fingers said, you might be able to throw the drive in an external enclosure and recover your personal files if you're lucky.

Hard disks are one of the most vulnerable parts of a laptop. Even a seemingly minor bump to the laptop in the wrong spot at the wrong time can destroy the drive. Even if you do everything right, a hard drive will fail in time.

How To Ask Questions The Smart Way


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#13
October 15, 2013 at 06:50:17
Hi BaltimoreRavens,

Please perform the hardware diagnostics using the link given in #4.

Let us know about the results of the test so that we can help you.

Thanks & Regards
Manshu S
#iworkfordell


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