Unable to scan from Brothers MFC-490CW AIO Printer in Win7

February 7, 2012 at 22:29:43
Specs: Windows 7
My Brothers MFC-490CW all-in-one Printer will print from my computer. However I am unable to Scan from the Printer. I set the printer at SCAN TO FILE and press OK and START. The printer will display "Connecting to Computer" but nothing happens. After a short while the Printer goes blank. What do I need to do to have the Scan successfully done ?

See More: Unable to scan from Brothers MFC-490CW AIO Printer in Win7

Report •

#1
February 8, 2012 at 00:49:22
You probably need to install the latest scanner driver for that model. Unlike earlier drivers, the latest one is compatible with Windows 7. The scanner driver supplied with the device will be an old one.
Latest driver is here:
http://welcome.solutions.brother.co...

Report •

#2
February 8, 2012 at 23:47:22
I agree that you need to provide the Windows 7 drivers. Click on the link below.

http://www.brother-usa.com/download...


Report •

#3
February 24, 2012 at 16:32:41
Did it work? I cannot scan either even though I installed the new drivers. I know that Brother says that it's fully compatible with Windows 7, but I am really wondering. Even my "computer guru" friend can't help with it.

Report •
Related Solutions


Ask Question