Unable to reinstall Google Chrome on my Windows 7 computer

April 11, 2015 at 14:32:14
Specs: Windows 7
i uninstalled google chrome because of pop ups and installed free movie program and couldnot get rid of it and now my computer says unable to install.

See More: Unable to reinstall Google Chrome on my Windows 7 computer

Report •

April 11, 2015 at 16:14:53
Lets see if these will install.

Here are the first 2 steps, there will be more steps needed after I see the results of these logs.

Run them in this order.

Step 1: Run AdwCleaner
Author's site
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 2: Run Junkware Removal Tool
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.

Report •

April 13, 2015 at 14:28:37

I ran the windows update installer as you suggested and it did the trick thank you im back and running thanks again


Report •

April 13, 2015 at 14:44:38
tigerterry, you will not be clean yet, these infections are like a cancer, you have to get it all.

I will need to see the logs please.

Report •
Related Solutions

Ask Question