Trying to update my daughter's computer....

Hewlett-packard Hp 15 notebook pc
December 17, 2016 at 17:39:14
Specs: Win 7 home premium 64 bit, pentium dual-core t4300 @2.10GHz
I have been trying for a while to get updates onto my daughter's computer. It will run and run and either come back with an error or just keep running. I have tried to reset the windows update components (as per https://support.microsoft.com/en-us... but when I got to step 6, reregistering the BITS files, several came back saying they were loaded but not valid. I just did sfc /scannow and got the log file. I have no clue how to read it, but the results of the scan said that there were corrupt files that it was unable to fix. If anyone could help out, let me know. I can post the contents of the log file if requested.

OMG don't judge me!


See More: Trying to update my daughters computer....

Report •

#1
December 17, 2016 at 18:29:04
Rather than doing the reset manually did you try the Win 7 troubleshooter on there?

Little typo on your link. Here is corrected version for others:
https://support.microsoft.com/en-us...

Otherwise, how long has this problem been around - I was wondering about Window System Restore (which preserves your own stuff)?

Always pop back and let us know the outcome - thanks


Report •

#2
December 17, 2016 at 18:37:49
I did try the Win 7 Troubleshooter. And I get "Problems installing recent updates Not Fixed"

This problem has been a while, the last time it was able to actually check for updates on it's own was back in April of this year. I have tried Windows restore but it still gives the same results. I have used ComboFix and AdWare to check for malware and such. For a while, it would not even update Security Essentials. (But it since has)

However, as I am typing this, I got a pop up that said that updates would be installed at such and such a time. I am going to restart the system again and retry running Update and see what happens.

OMG don't judge me!


Report •

#3
December 17, 2016 at 18:45:14
When posting links, never put anything immediately before or after it.

This does not work: https://support.microsoft.com/en-us...

This does: https://support.microsoft.com/en-us...

Here's more of a visual of the manual method: http://www.kapilarya.com/windows-up...

Did you download & run the troubleshooter? What happened when you ran it? Did you try using System Restore to roll back to an earlier date (make sure to reboot afterwards) & then run it?

Also, it might be a problem with one of the previous updates. Several months ago, there was a problem with the new Update Agent (version 7.6.7600.320). To fix the problem, one had to manually download & install update KB3102810. To check if the Update Agent was installed, go to Start > Control Panel > Programs & Features, then click on View Installed Updates.

https://support.microsoft.com/en-us...


Report •

Related Solutions

#4
December 17, 2016 at 19:22:38
I know the thing about the links, I didn't proof read well enough.

I ran the troubleshooter, and posted the error message I received. It was:
"Problems installing recent updates Not Fixed"

I have tried system restore several times, and the problems persisted, same issues.

I do not have that update installed. I will go install it now and reboot.

OMG don't judge me!


Report •

#5
December 17, 2016 at 19:37:38
The update has been installed. Rebooted, running Windows update now, will let you know the result.

OMG don't judge me!


Report •

#6
December 17, 2016 at 20:44:56
As of now, update has been running and has not pulled any updates at all. It's still "Checking for updates"

OMG don't judge me!


Report •

#7
December 17, 2016 at 20:59:16
Let it run, if necessary overnight. If it has been quite a while, there maybe many updates and it may also be looking at updating the updater.
If by tomorrow night it is not better, force a restart and download Tweaking.com
http://www.tweaking.com/content/pag...
Do all recommended including prescans. Run it in Safe Mode.
This has worked for me when there was a problem with Windows Update.

You have to be a little bit crazy to keep you from going insane.


Report •

#8
December 17, 2016 at 21:33:40
Thanks. That is the plan, to let it run overnight. There were a lot of updates that I manually installed, one was an update to the updater. crossing my fingers.

OMG don't judge me!


Report •

#9
December 17, 2016 at 22:22:02
Hi again shanna99
"That is the plan, to let it run overnight"
I have just been through the same problem, this is how I eventually overcame it, when the overnight method did not work.

WSUS Offline Update
http://www.softpedia.com/get/Others...
http://www.freewarefiles.com/WSUS-O...
http://www.freewarefiles.com/screen...
http://www.wsusoffline.net/


Report •

#10
December 18, 2016 at 06:51:58
Hey Johnw! Long time no see! So yea, over night didn't work, so off to give your suggestion a shot!

OMG don't judge me!


Report •

#11
December 18, 2016 at 09:21:30
So Johnw, I did what you said and it installed a bunch of updates.
Is this something that I am going to have to do all the time with her system? Or should Windows Update start working again?
Also, should the updates I installed show up in the update history? At this point, the only thing showing up is Silverlight, with an install date of today

OMG don't judge me!

message edited by shanna99


Report •

#12
December 18, 2016 at 14:08:00
"Or should Windows Update start working again?"
Here is info if they don't.
http://www.askvg.com/fix-windows-7-...

"At this point, the only thing showing up is Silverlight, with an install date of today"
Mine is the same, but I have run cleaners since the updates.


Report •

Ask Question