Solved Trying to delete software from laptop...

September 22, 2011 at 20:33:58
Specs: Windows 7
I am trying to delete a Security software from my laptop. It is call BSecure and my wife deactivated the account. She has removed hers previously and now two months later we are trying to remove it from mine. When I go to uninstall it is asking for the administrators password and I have typed the password I log on my computer with but it is not allowing. It says it is invalid. Is there another password I may not remember setting up? Where do I even begin?

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#1
September 23, 2011 at 06:42:31
✔ Best Answer
Try logging in using Windows Safe Mode by tapping F8 at start up.

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#2
September 24, 2011 at 16:21:39
we tried that and it won't run in safe mode! A page appears with the Bsecure logo and wouldn't let us proceed. Had to take out of safe mode to just use the laptop!

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