Troubleshoot an annoying HP AIO printer is offline problems

Custom / CUSTOM
October 27, 2014 at 12:21:54
Specs: windows 7, 2.401 GHz / 2047 MB
Occasionally, there's something happening to my computer which I'm starting to name it, being it the super-annoying-printer problem.

This is how it starts, you're printing something, all works OK, but in the middle of that print, the printer runs out of paper.

Then you can whatever you want, YOU CAN NOT PRINT ANYTHING ANYMORE.

That is to say, until a certain uncertain action, which excludes restarting the printer itself, restarting Windows, restarting the computer itself.

There's no error thrown, jobs get into the printer queue, but nothing gets printed. Jobs were seen to disappear, without printing.

This must be the single most annoying problem ever to be present on my computer. I usually spend 1 hour to 2 days, trying to find out why. After that, it works, but I have no clue why.

Printer is an HP printer/scanner/copier. I know HP sucks, but the others are not any better.

I would like to know WHY the printer stops printing. Printer is too old to get any support, not that that would help if it was newer, but don't bother replying to contact the vendor.


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#1
October 27, 2014 at 17:29:56
Have you tried updating your drivers? A few details wouldn't hurt either such as the model number of your printer, how is it connected to your computer, IE. WiFi, USB, parallel port? Any error messages and if so, what do they say, etc.

Could you possibly edit your post so it makes more sense?
"This is how it starts, you're printing something, all works OK, but in the middle of that print, the printer runs out of paper.
Then you can whatever you want, YOU CAN NOT PRINT ANYTHING ANYMORE.
That is to say, until a certain uncertain action, which excludes restarting the printer itself, restarting Windows, restarting the computer itself."

What certain action?

"This must be the single most annoying problem ever to be present on my computer. I usually spend 1 hour to 2 days, trying to find out why. After that, it works, but I have no clue why."

What do you mean you spend 1 hour to 2 days trying to figure out why? Are you troubleshooting? If so what steps have you tried?

message edited by THX 1138


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#2
October 27, 2014 at 20:50:24
I think the 'certain uncertain action' means it just starts printing again with no specific action taken by the user. My guess anyway.

If it's connected via USB try another port. Also disable USB power saving:

http://superuser.com/questions/7499...


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#3
November 29, 2014 at 13:05:00
> Have you tried updating your drivers? A few details wouldn't
> hurt either such as the model number of your printer, how is
> it connected to your computer, IE. WiFi, USB, parallel port?
> Any error messages and if so, what do they say, etc.
>

Updating drivers .. I could try that.

It's an HP Printer Drivers Scanner, type F4500 if you want to know. It's connected via USB.

Error message ? No, that is the problem, NOTHING is displayed.


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Related Solutions

#4
November 29, 2014 at 13:06:02
> What certain action?

It says, a certain uncertain action. That action = the fix.

Get it ? If I can fix it, I don't need to restart my computer.


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#5
November 29, 2014 at 13:10:27
> What do you mean you spend 1 hour to 2 days trying to figure out why?

Sort of like, 1 or 2 years, is more likely close to the correct answer.

> Are you troubleshooting? If so what steps have you tried?

Pulling the USB cable, trying to manipulate the lines in the print queue (if they are there), trying to re-install the software. Trying to un-install the software.

There comes the problem : the computer HAD the software, plus the drivers. But, the software is "lost". It doesn' start up anymore, if you try to launch it, the mouse indicator changes for a couple of seconds, but nothing happens then.

You can see the process in the Process list of Windows, but it's spinning.
Same happens when you try to install, it just hangs.
Un-installing cannot be done, as the software is already attempted to be removed, all means necessary.

BUT, the drivers are still there, and the device works. That is, for all functions where you don't need interaction.

I know the software works, because I had it on that computer in the past (some years ago) and then it was working just OK. Therefor, I think the path of drivers is one that will do just nothing.

I also installed THE SAME software (and drivers) on another computer with the same OS, and the software works all OK. But that doesn't mean that the initial issue (from this thread) is not there.

message edited by tvc


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#6
November 29, 2014 at 13:49:40
You indicate you can't reinstall because the old software won't uninstall. If it's showing in 'add or remove programs' Revo can probably remove it:

http://www.revouninstaller.com/revo...

Just download and run the free version. A box might pop up saying it can't find the uninstall file and you might think 'uh oh, revo can't do it either' (that's what I thought the first time I ran it) but go ahead and continue with the uninstall and it should get rid of it.


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