Toshiba netbook stopped downloading updates

November 10, 2016 at 10:06:23
Specs: Windows 7
The last Windows update was 9/6/16.
checking for updates never stops.
no important updates download.
Can anyone help or should I contact
Toshiba?
Thank you.
No, problem not solved.

message edited by Tingri


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#1
November 10, 2016 at 12:02:47
First shut down the computer and restart it if you haven't already.

Otherwise Google might be your friend on this one as there are various Windows updates you can apply manually which are reckoned to fix this issue. Here is one to try:
http://www.infoworld.com/article/30...

Always pop back and let us know the outcome - thanks


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#2
November 11, 2016 at 06:03:59

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#3
November 11, 2016 at 09:45:42
Hi & thanks for your help.
I tried to do as you suggested, but I keep getting this message:
only one instance of wusa.exe is allowed to run.
As a result, I could not download any update. I spent hours &
hours trying to download several updates that were recommended
on both computing.net as well as on infoworld.com. I also went to
catalog.update.microsoft.com/search. I guess I will have to give up
as I don't know what else to do.
Thank you again.

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Related Solutions

#4
November 11, 2016 at 09:48:01
Hello and thank you for trying to help.
Please see my reply to the above person,
as it all applies to you as well.
Again, thank you.

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#5
November 11, 2016 at 15:01:17
Before trying to get a manual update go to Task Manager by pressing the keys Ctrl Alt Del (together). Then in the Processes tab look for wusa.exe and if you find it right click it and select End Task.

Always pop back and let us know the outcome - thanks


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#6
November 11, 2016 at 15:21:58
Thank you. I will try this first thing tomorrow.

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#7
November 11, 2016 at 16:49:04
Make sure you download the correct file. Do you the a 32-bit (x86) or 64-bit (x64) version of Windows 7?

https://support.microsoft.com/en-us...


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#8
November 11, 2016 at 17:15:31
I have 32-bit (x86)
Thanks
I also turned off auto update

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#9
November 12, 2016 at 16:33:56
I found wusa.exe and I no longer see it under task manager/processes. I shutdown the netbook, restarted it. I see the KB 3153199 update, but it won't download. When I right click it it gives me 5 options.Remove from history/Open containing folder/ go to download page/ copy download page/ Clear downloads. However, only the first & last are options to click on. I put wusa,exe in the search window and a page comes up with a bunch of info comes up, but I can't click on any of it. One time it started to download the update but the message came up stating only one instnce of wusa.exe is allowed to run. This was after I removed it. Any ideas? Very frustrating.

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#10
November 12, 2016 at 16:35:16
I did this, see below.

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#11
November 12, 2016 at 16:44:06
Re #10

Is there something missing?

Always pop back and let us know the outcome - thanks


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#12
November 12, 2016 at 17:32:42
No, I tried to reply to #5 but it showed up after #9. I guess you can't go back to reply to a previous comment....
Sorry about that.

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#13
November 13, 2016 at 03:42:19
No matter. If necessary just reference the response number. You can also edit your own posts for a few days.

Have you tried the automatic Windows Update troubleshooter for Win 7 on here?
https://support.microsoft.com/en-gb...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#14
November 13, 2016 at 06:19:19
I turned off automatic windows update & I removed that wusa.exe from the netbook.
Will this make a difference? Should I try to reverse this?
I ran this and got this answer:
Problems installing recent updates: fixed
Service registration is missing or corrupt: fixed.
I was so happy! I ran the update, it never stopped running.
I ran the fix a second time, this time it said problems installing recent updates: NOT fixed. It says to get help from a friend, which is why I wrote to this site. Also it says to use recovery. Should I try this?

message edited by Tingri


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#15
November 13, 2016 at 07:32:53
Did you physically remove the file wusa.exe? I only meant you to End Task with it in Task Manager. If you removed it then put it back before trying #13. If you only ended task with it then restarting the machine will activate it again.

Always pop back and let us know the outcome - thanks


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#16
November 13, 2016 at 07:54:27
I think I did remove it. It didn't give me a choice to end task.
How do I put it back?
I found it in windows system32 but it doesn't give me the option of reinstalling it.

message edited by Tingri


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#17
November 13, 2016 at 08:07:30
Can't say unless I know exactly what you did to remove it. Windows doesn't usually let you remove system files. Is it in the bin? If not do a Search for it.

EDIT:
One of the packages here should include wusa.exe:
https://support.microsoft.com/en-gb...

Choose this one if you have a 32 bit machine:
All supported x86-based versions of Windows 7 SP1

Choose this one if you have a 64 bit machine:
All supported x64-based versions of Windows 7 SP1

In an earlier post you asked about using System Recovery. You could use System Restore (which retains your own stuff) but it will only help if you can select a restore point dated before this trouble came along. In your case there might then be quite a lot to add which has arrive since.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#18
November 13, 2016 at 09:58:28
There are 2 versions of the download, 1st is 7 SP1, second is server 2008 R2 SP1
I downloaded the first, should I also download the 2008 version?

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#19
November 13, 2016 at 10:00:22
No, you want the Windows 7 one only. The main thing is to ensure you have 32 bit one if your computer is 32 bit, or 64 bit one if it is 64 bit.

Always pop back and let us know the outcome - thanks


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#20
November 13, 2016 at 10:29:21
Too late. I will try to remove it after I get my dogs out for a walk.
You have the patience of Job trying to help me.
Thank you.

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#21
November 13, 2016 at 20:18:47
Go to www.Tweaking.com ignore the big green Download (an ad) and go to: Tweaking.com - Windows Repair v3.9.16 Released and the link just below it.
Download and install it and run it as recommended including running it under Safe Mode and all of the prescan options that may even apply. I have used it to repair Windows that was having trouble with Update and it has fixed it before for me.

You have to be a little bit crazy to keep you from going insane.


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#22
November 13, 2016 at 22:18:37
Thanks for the info. I will be out of town for 3 days, returning on Thurs afternoon. Will try to this then. Thank you for trying to help.

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