Toshiba laptop keyboard & touchpad frozen

Toshiba Satellite l505d-gs6000 refurbish...
January 26, 2011 at 17:37:26
Specs: Windows 7 64 bit
My friend's Toshiba laptop's keyboard and touchpad completely froze recently. Function keys seem to be the only thing working and the touchpad IS enabled. Hard shut down and restart did nothing.

So I was able to it home and hook in an external mouse which worked. Navigating with the on-screen keyboard and external mouse, I tried to reinstall touchpad and keyboard drivers but have had problems.

So again, the function keys work on the keyboard but nothing else. One other thing I found not working is the computer restart. Computer will shut down and boot up alright. If restarted it shuts down to a black screen, sounds like the fan is still running, and never boots back up. Then I need to hard shut down and restart.

The laptop is a Toshiba Satellite L505D-GS6000 (apparently already reconditioned) running Windows 7 64-bit

Touchpad and Keyboard drivers installed are:
HID Keyboard device (ver. 6.1) - working properly
Standard PS/2 keyboard - says device working properly (but has disappeared from device list on occassion)
HID-complaint Mouse - says device working properly
Synaptics PS/2 Port Touchpad (driver ver. 11.____) - states "This device cannot start (code 10)."

Tried updating/reinstalling drivers. Toshiba website has updated drivers for the touchpad (ver 13) but no keyboard drivers. I haven't been able to locate basic keyboard drivers.

Not sure what else to do.

Any advice would help. Thanks!


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#1
January 26, 2011 at 22:35:46
reconditioned...personally i would stop messing around and do a factory restore, after saving all the files, factory restore will delete the C; drive and reinstall the OS from the hidden partition, effectively taking the machine back to the day it was bought. then replace all your files and folders.
if its still under warranty take it back.

i hate computers!
but cant help myself....


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#2
January 27, 2011 at 09:56:28
Thanks I guess that's what I'll have to do.
Unfortunately we're 4 months into a 3 month warranty.

Thanks, I'll tell you how it goes in a few days.


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#3
May 3, 2011 at 13:59:49
having the same problem. could you let me know if you ever found out what the issue was?

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#4
September 20, 2011 at 14:44:16
Had this same problem (same setup: Toshiba 505d gs 6000 laptop win7 home 64bit)
I powered off my laptop turned it upside down removed the battery let it set for a few minutes. reinstalled the battery powered up and all was fine.

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