Solved toshiba hard drive fell off ottoman now clicks & beeps

March 17, 2014 at 00:21:12
Specs: Windows 7
my brand new Toshiba hard drive fell off of the ottoman it was on because the stupid cord is short, but it only fell two feet on to a fairly soft carpet floor. when it fell it became disconnected from the cable, and when I plugged it back in started making a clicking sound and then a beeping and clicking sound my computer wouldn't recognize it any more can it be fixed ==I hate to lose all my music files that I've worked so hard to reorganize HELP

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March 17, 2014 at 03:32:18
Doesn't sound good...

Apart from sending/taking it to a professional recovery service - which will not be cheap... Possibly this "may" work.

Wrap drive completely in paper towel; place in a resealable bag (sandwich style) and seal it; place in the bottom of a fridge - NOT the freezer - for about an hour (at most) and then remove from the fridge.

Open the bag, remove towel wrapped drive and place on a safe stable surface - and loosen the paper towel a little. Ensure towel is still in contact with the drive, but also loosely so, so as to allow the package to breathe a little. Leave it that way for about 5 - 10mins. Obviously make sure it's not going to fall off wherever, and isn't knocked.

After 10mins or so, remove towel, ensure no moisture obvious on the drive; and then power up the drive via your computer as per normal. Hopefully the drive may not click - at least for a while. You may then be able to copy some files from it to dvd initially. More than likely (if successful) the above routine will need to be repeated a few times; because as the drive warms up it may start to stick, click etc., as the clearances between the drive heads and platters reduce (to their normal spacings).

This is a limited time operation as the drive warms up fairly quickly; will work a few times possibly before it fails to work at all.

Chilling the drive "opens" those clearances a little more for a short while. This may allow limited time to copy some of the data; so think carefully what you wish to recover first.

Whether or not the above works, ensure that you have second copies any important files etc safe wherever in the future. Typically dvd, but equally another external HD.

And get yourself longer usb cables etc. so as to avoid a repeat of your recent experience...?

The drive of course should be replaced - for obvious reasons...

message edited by trvlr

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March 17, 2014 at 03:34:33
✔ Best Answer
Clicking sounds from a a hard disk is not good. It usually means the head seek mechanism is broken and the head is having difficulty in findings its place on the disk.

It is possible to recover the data by sending it to a data recovery specialist but that can be horrendously expensive, running into many thousands of dollars.


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March 17, 2014 at 03:38:55
Stuart's comment re' broken head seek mechanism is very sanguine and valid. If that mechanism is broken, not merely misaligned, or similarly affected, the the chilling process may not work. But worth to try at least?

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March 17, 2014 at 03:40:33
The fridge trick mentioned above only works when is is the disk spindle that is the problem. Usually because it is seized because of failed bearings due to old age.. Cooling the disk shrinks the metal just enough to get the disk spinning again, long enough to extract the data.

It is very unlikely to work in this situation but there is no harm in trying


message edited by StuartS

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March 17, 2014 at 03:51:18
Agree completely.

When the ship is already sinking (in this case already more or less sunk) anything is worth considering...

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March 17, 2014 at 07:06:15
I hope that when you copied all of the files to this disk that you kept a copy on the computer(s). All drives, especially portable ones, are prone to failure. Even though we expect these drives to last many years and they usually do, there is always the possibility that they fail whether through age, faulty manufacture, or accident, it can always happen. In the future, make sure that all important files are on at least two drives and the most important should be on a third such as CD/DVD's. I certainly hope that you have copies or are able to recover them, though recovery in this case is not certain.

You have to be a little bit crazy to keep you from going insane.

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March 17, 2014 at 18:46:15
I had the clicking drive problem not long ago with an internal drive. After several times starting and shutting off the computer I finally got it to work long enough to copy everything off. Suggest you give that a try. Since it's external leave it connected to the computer so the drive starts and stops when the computer does.

Mine was an old drive and hadn't been dropped so the circumstances are different but as with the above, it won't hurt to try.

Since it's 'brand new' it's probably still under warranty and you may be able to send it back for another. Just tell them you don't know what happened--it just stopped working.

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March 18, 2014 at 21:57:45
thank you but I don't think this process will work with my situation.

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March 18, 2014 at 22:00:39
not worried so much about the warranty as much as the thousands of dollars of music files that are in there. But thank you so much for your input.

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March 18, 2014 at 22:05:39
hello fingers,
I didn't really get a chance to transfer all the data to my back up drive, however, I did share "most" of this with my sister, so NOT ALL WILL BE LOST. But there are files I had that I did not share with her. not to mention the thousands of hours spent re-organizing and renameing these bout worst yet the thousands of dollors invested in this music that I may not be able to retrieve or afford to buy again. Most were English and Spanish Karaoke music. as I host Karaoke events.
thank you so much for your info.

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March 19, 2014 at 03:23:29
Understand the feelings etc. you are reflecting over the event... But at least give the cooling routine a whirl? You have nothing more to lose - and a very feint chance of gain?

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March 19, 2014 at 07:49:03
Does the drive show up in Computer, Disk Management, or Device Manager?

The lesson to be learned is always backup. Hardware fails, malware can attack, equipment can be stolen, Fire, flood, etc. The more important the data, the more copies to keep.

Imaging a partition or an entire hard drive can save you all those hours if you need to restore the files, even if you have copies of everything.

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