the speakers are not recognized

April 1, 2013 at 10:08:55
Specs: Windows 7
I have a HP 6555b Probook windows 7 pro. My problem is there is a sound icon with a red x next to it on the taskbar. I have been trying for a few weeks to get my speakers and headphones to work. I don't know what to try next. Please help me.

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#1
April 1, 2013 at 11:34:21
Right click "computer" and select properties, that should bring up a screen that will tell you if your windows is 32 or 64bit version (if you don't know). Once you know, goto HP's website; download and then install the sound driver and see if that fixes the problem. The speakers plug into the green socket usually and the mic, the pink one.

Here's the link at HP support for your model, just pick the right windows version and download the sound drivers.
http://h20000.www2.hp.com/bizsuppor...



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#2
April 1, 2013 at 11:38:14
Thanks I tried that before and it didnt work.

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#3
April 1, 2013 at 11:42:35
ok then how about some info??? Did the sound ever work, when did it stop working, did you change anything that made them stop working. Are there any yellow exclamation marks in device manager? The sound is onboard, is it enabled in the bios?

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#4
April 1, 2013 at 11:50:06
Okay here is what happened, the speakers have worked fine up until about a week ago. Can't get into bios for lack of password. I uninstalled and reinstalled drivers sound processor and various other things. Still didin't work. So I reinstalled windows 7. And that is where I am now.
Can't get into device drive or get a volume bar.

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#5
April 1, 2013 at 11:58:47
That red x can mean something as simple as you have the speakers muted. Click on the speaker icon when the volume control screen opens up look at the speaker icon below the volume slider. If it has a red x on it, click on it.

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#6
April 1, 2013 at 15:06:07
"Can't get into device drive".

Do you mean Device Manager and if so what happens when you try?

Always pop back and let us know the outcome - thanks


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#7
April 1, 2013 at 16:46:15
I tried that and I have no volume bar, next to the sound icon.

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#8
April 1, 2013 at 16:54:21
I am unable to pull up device manager.

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#9
April 1, 2013 at 17:32:43
Why are you locked out of these things?

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#10
April 1, 2013 at 17:48:40
I have no clue

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#11
April 1, 2013 at 17:54:06
To get to Device Manager try typing devmgmt.msc in the Run box then hit Enter key. If the Run box is not to hand then press the Windows key + R.

Look under "Sound, video and game controllers" then expand that down to your Audio. If there are any error symbols (usually Red or Yellow) then let us know and check to see if you settings are correct and that everything is shown as working.

Always pop back and let us know the outcome - thanks


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#12
April 1, 2013 at 18:15:04
Okay here's what I have to work with now. When I pull up volume control options this what I get: Sound Devices: ATI High Definition Audio Device

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#13
April 1, 2013 at 18:31:53
I assume you made it to Device Manager. In which case you need to check carefully at the Audio Device Settings to make sure everything is right and that it is shown as "This device is working properly."

Any error flags showing?

Past 2.30 am here (in the UK) so I'm off now - Good luck.

Always pop back and let us know the outcome - thanks


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#14
April 1, 2013 at 18:33:55
Thank You for your help. Everything says it is fine. Goodnight.

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#15
April 2, 2013 at 11:01:35
One quick thing you can try - go to Device Manager, and select your ATI High Definition Audio Device. Right click it and hit the Uninstall button (ignoring the warnings). Afterwards restart the computer. I doesn't remove the driver itself but just "unhooks" it, so on restart it will report "Found new hardware", pick it up again and load it afresh.

This has been known to fix sound issues, although having read through this thread again I'm not too hopeful - worth a go though.

Always pop back and let us know the outcome - thanks


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#16
April 2, 2013 at 11:07:21
Why can't you access the BIOS? Are you the legal owner of the laptop?

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