Start Up. Boot problem.

March 8, 2013 at 02:47:21
Specs: Windows 7
When turning laptop on a clicking noise is heard from left side of keyboard. A grey screen comes up with Dell in the centre and F2 Start or F12 Reboot options. If I turn off to reboot this screen comes up continually. I have gone into F12 and selected various reboot options but the problem persists. After rebooting 10 to 20+ times I may or may not get the normal blue startup page to open and then the computer works normally.

See More: Start Up. Boot problem.

Report •

#1
March 8, 2013 at 04:13:17
We do not know anything about your computer except that it is a Dell notebook and has Windows 7 on it.

Is this a new notebook or better how old is it ?

If old, has this problem started recently after installing some software, say, IE 10 ?

If new, call for warranty service.

If new and you still want our help, give us some info about your notebook.

In the mean time, you might wish to run some memory diagnostics with a bootable CD-R that you create from the program which you can find here.

CoolGuy


Report •

#2
March 8, 2013 at 05:02:34
Clicking can also be from a bad hard drive. Because this is a real possibility and may mean the loss of everything on the hard drive if it gets much worse, I would recommend backing up all of your personal files ASAP if you can get it to start up again.
Then make a Recovery Disk Set and a Repair Disk if you have not already done so. Another thing you can do is to make an image of the hard drive to an external hard drive. If the hard drive is experiencing mechanical problems and is about to die, you may be able to reimage this back to a new hard drive using the repair disk and save yourself a lot of trouble reinstalling everything from scratch. A disk image may not work if the drive is having trouble with sectors, but the clicking noise (if it really is the hard drive) is typically a mechanical problem.
Once you have a back up of the drive, a repair disk, and possibly a disk image, you are ready to test your memory (Memtest as indicated above) and your hard drive. You can test the hard drive with a CD burned with a bootable (DOS) version of your hard drive mfg's hard drive utility. You can open your unit's access panel to see what hard drive brand you have, or use Seatools from Seagate which typically works on most drives. Use the Longest test for complete results.
Another possibility is that you have something rubbing against the fan internally, but that would five you trouble starting warm, not cold, so it is less likely.
If the unit is under warranty, make your back ups, restore disk, and possibly repair disk and disk image, and take it back for warranty service. If you tell them you have a disk image, they may be willing to load it for you onto a new hard drive rather than a factory restore.

You have to be a little bit crazy to keep you from going insane.


Report •

#3
March 8, 2013 at 15:07:20
Hi Thanks for Replying. Unfortunately I am not computer literate at all and can only do basic things on it. The laptop is just over 12 months old and is out of warranty. I have had issues before and had to have it taken back to a full factory restore but this was caused by a Trojan. I bought it online direct from Dell USA (I am in Australia) and cannot get support from USA and only by telephone in Aus. 8 - 5 pm weekdays! I have a Seagate external HD and as I am able to get on it today I will update my backup.

I had a hunt around and did a Complete Pre-boot System Assessment and the following codes came up. Error Code 0147 Error Code 2000-0147. OPU test failed. I am afraid to do anything much more incase I destroy everything.
I then hunted around on the Australian Dell site and found a Dell System Analyze and it passed everything except - DVD-RW Drive HL-DT-ST dvd+RW GT32N OPU test FAILED and the test for the hard drive says Hard Drive not found!!

I have all the Dell discs that came with the laptop such as operating system, etc. but no reboot disc.


Report •

Related Solutions

#4
March 10, 2013 at 13:52:06
Just pop in your Dell operating system disc (have the laptop set up to boot first from DVD) and then choose 'repair my computer'
That should work for you...

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


Report •

#5
March 10, 2013 at 16:57:59
If #4 does not do it for you, you may very well have a hardware problem.
Run Memtest from a CD you can burn. You download the ISO image (on a working computer) and burn it to CD. Then you put the disk in and boot to that and let it run through all tests. Any errors means you need to replace the memory.
If memtest comes up clean without errors, do the same with Seatools from Seagate and burn the ISO image of the DOS version onto a CD and boot to that. That will allow you to properly test your hard drive and evaluate it for problems. Use the Longest test to pick up on anything. I think you will find that the hard drive is going. If you have the recovery disk set, you can reload Windows onto a new hard drive. If you have back ups, you can restore your personal files. If you happen to have a good disk image of the hard drive before it began having troubles, you can restore to that too.

You have to be a little bit crazy to keep you from going insane.


Report •

#6
March 11, 2013 at 10:50:37
Yes, backup now because you shouldn't get clicking noises. My suspicion is that the HD is failing.

Always pop back and let us know the outcome - thanks


Report •

#7
March 12, 2013 at 00:57:56
Some hdds make clicking noises. That is not a problem. The important thing is, if the clicking noise started all of a sudden when it was not there before, that may be a problem. My old notebook Compaq Presario with an Hitachi hdd was clicking all the time and it lasted 6 years until I changed hdd because of low capacity = 20 GB, not because of a problem.

CoolGuy


Report •

#8
March 12, 2013 at 08:35:57
Always difficult to describe sounds. To my mind "clicking" is a sharp sound, so if it's doing that it is on the way out. You do get "normal" noises but they more "rounded" than what I would describe as clicks.

These are the sort of noises to heed:
http://www.datacent.com/hard_drive_...

I agree entirely that sudden new noises are bad news.

Always pop back and let us know the outcome - thanks


Report •

#9
March 12, 2013 at 19:50:18
Reply #2:
"Clicking can also be from a bad hard drive. Because this is a real possibility and may mean the loss of everything on the hard drive if it gets much worse, I would recommend backing up all of your personal files ASAP if you can get it to start up again."

You have to be a little bit crazy to keep you from going insane.


Report •

Ask Question