Solved Start menu & programs won't open

Samsung Series 7 700z5a-s04 core i7-2675...
September 8, 2013 at 07:31:23
Specs: Windows 7 Home Premium, Core i7/8GB
Specs: Samsung 700Z running Windows7 Home Premium SP1 64bit

When I log into windows7 and click on the windows orb nothing happens. If I hit the windows key on the keyboard nothing happens. When I click on an icon shortcut on the desktop the computer sometimes crashes to a BSOD error: win32k.sys, PAG_FAULT_IN_NONPAGED_AREA ***STOP: 0X00000050....or it opens an explorer window which is blank. The words under my desktop icons are not there anymore either.

The same thing happens in SAFEMODE.

So what I have tried so far is...I booted into safemode. I hit windows key + R and brought up cmd. I used a command prompt to create another user account. I then logged off of the current user and into the user account I created (I am still in safe mode). I now have everything working on this newly created account in safe mode...so I reboot windows normally and sign into this account. It takes a moment while it sets this user account up for the first time, etc... Now this user account has the same problems as the old account. I did run a virus scan using Malwarebytes when I was in the working safemode user account. No infections. I was also able to try a couple of system restore points with no luck.

Any help would be appreciated as I am not sure what to do from here...Thanks!


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✔ Best Answer
September 8, 2013 at 15:00:56
Well, it is saying that some part of the HD is not working properly so it has reallocated to good area. It does fit with my earlier suggestion that hardware is the most likely culprit and the fact that you have had to put several things right fits with HD issues too. The RAM is obviously in the clear which means you then wonder about other hardware aspects.

These things are unpredictable, it could go for years or stop tomorrow. Best bet is to at least backup, so that your are well prepared if it does fail. Keep an eye on that count to see if it increases and if you start hearing clicking noises definitely start worrying - a sure sign that HD failure is imminent, if you are lucky enough to get that warning. How old is the HD?

It does fit with my earlier suggestion that hardware is the most likely culprit.

Always pop back and let us know the outcome - thanks



#1
September 8, 2013 at 11:44:42
You need to test the two vital hardware components which regularly fail - - the RAM and the hard drive;

Hard drive diagnostic software links: http://www.tacktech.com/display.cfm...

RAM diagnostics: http://www.memtest86.com/

In both cases you have to make a bootable CD to run the software from.


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#2
September 8, 2013 at 12:57:20
As it fails in Safe Mode it does put a hardware failure at the top of the "most likely" list.
A virus is still possible but when you have one MalwareBytes will usually find "something".

Always pop back and let us know the outcome - thanks

message edited by Derek


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#3
September 8, 2013 at 14:24:55
Thanks for your response!

Memory: tested no problems
Hard Drive: shows warning Reallocated Event Count as 9, everything else test healthy. (I used HD Tune Pro)

I ran a sfc /scannow using a newly created user account in safe mode. Now everything is working except i was getting a BSOD when trying to open Microsoft Office programs. So I ran the repair option on it & now that works too.

I think everything is solved and working.

Should I be concerned about the warning HD Tune gave me & replace this hard drive immediately? Do you think thats why this original issue happen?


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#4
September 8, 2013 at 15:00:56
✔ Best Answer
Well, it is saying that some part of the HD is not working properly so it has reallocated to good area. It does fit with my earlier suggestion that hardware is the most likely culprit and the fact that you have had to put several things right fits with HD issues too. The RAM is obviously in the clear which means you then wonder about other hardware aspects.

These things are unpredictable, it could go for years or stop tomorrow. Best bet is to at least backup, so that your are well prepared if it does fail. Keep an eye on that count to see if it increases and if you start hearing clicking noises definitely start worrying - a sure sign that HD failure is imminent, if you are lucky enough to get that warning. How old is the HD?

It does fit with my earlier suggestion that hardware is the most likely culprit.

Always pop back and let us know the outcome - thanks


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#5
September 8, 2013 at 17:53:43
The hard drive is not very old at all. I'm gonna see if it's covered under warranty. Thank you phil22 and Derek for your quick responses.

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#6
September 9, 2013 at 11:07:08
No doubt they will try to wriggle out of it whether it is faulty or not but it's worth a try.

Always pop back and let us know the outcome - thanks


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