Someone please help I don't know what to do

Derek October 22, 2016 at 15:52:58

Try this. it has been known to unstick computers at odd times: Turn off the laptop and disconnect charger. Remove main battery then hold the Power Off/On button down for at least 20 seconds to discharge the motherboard components. Put battery back in, connect charger then see if it is any better. If it doesn't help let us have the exact error message when you hit "Next". Always pop back and let us know the outcome - thanks

Fingers October 22, 2016 at 20:56:18

You can try tapping F8 repeatedly at boot up until the advanced start options menu opens. Then choose one of the following: Last Good Configuration or System Restore Last Good restores the computer to the last time it booted cleanly without issue and System Restore will open your restore options windows, here chose a restore point that makes sense, maybe before a program install or update, or a week or more ago. Use the Show More Restore Points if needed. Even after the restore works, you may want to use a couple of scanning programs to make sure malware or other junk is not present and caused the issue. Run the three programs listed in Reply #1 on this post: http://www.computing.net/answers/se... and then post back (copy/paste) the logs here for review. You have to be a little bit crazy to keep you from going insane.

trvlr October 23, 2016 at 05:33:26

I'm inclined to suspect malware being a problem here.. "riider" has linked you to an earlier thread here at CN which lists a few pest cleaners to run...