Solved Some emails from those I know end up in junk mail instead

August 29, 2013 at 15:45:58
Specs: Windows 7, 2.7 ghz 6.00
Lately, some emails from those I know are ending up in the 'junk' mail, so I have to check there as well as the 'inbox'. Some emails I've sent to others come back with their response also in the junk mail.

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✔ Best Answer
August 30, 2013 at 18:27:03
Yes, as implied in my #11, the Low setting is the best one to use unless you want to let any old thing through. All the other settings could reject even more.

Have a look in the Safe Senders tab too.

Whenever it dumps a genuine email into the junk folder, put that senders email address on the Safe List and next time it will let it through normally. Also look in that tab and ensure there is a check mark in "Also trust email from my Contacts" (which is the default).

There is another option there (not usually checked) which reads:
"Automatically add people I email to the Safe Senders List". That might be worth considering.

In summary, there is quite a bit of control available but it might take a bit of fiddling around to get it to work just the way you want it to. This sort of thing is the downside to security.

Always pop back and let us know the outcome - thanks

message edited by Derek



#1
August 29, 2013 at 16:13:34
Every email service handles their spam filters differently. If something goes to your spam folder & you move it to your inbox, that sender shouldn't go to your spam folder anymore.

How do you know when a politician is lying? His mouth is moving.


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#2
August 29, 2013 at 16:44:50
Wow, I didn't know to do that! I have put four emails that were in the Junk email and put them in the Inbox. I am going to wait a few days to see if any do go into the Inbox and if so, I will get back to you. Thank you.

When a politician makes promises that never come true, send him a nice bow attached to a shovel.


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#3
August 29, 2013 at 21:00:07
What email service are you using?

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Related Solutions

#4
August 29, 2013 at 21:28:39
Hi: I have tried a suggestion given by guapo, as in the response above. I will wait a few days, to see if any more emails go in the Junk. Thank you

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#5
August 30, 2013 at 12:50:33
Yes, but if you come back ensure that you let us know what email you are using (as per #3) because there are many and they are all different.

Always pop back and let us know the outcome - thanks


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#6
August 30, 2013 at 13:23:43
Hi Derek: Do you mean my internet provider? I'm still waiting for a response from those who ended up in the Junk mail.

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#7
August 30, 2013 at 13:33:14
No I mean what email service. Such as Windows Live Mail, Outlook, one of the various webmail services and so forth.

Always pop back and let us know the outcome - thanks


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#8
August 30, 2013 at 14:32:03
I have Windows 7 Live Mail plus Outlook. I don't like either one as I never had a problem with W. XP or Outlook Express. After following through with the suggestion made by #1, I'm going to have two people, whose email went into the Junk Mail send me another email and see if it goes there again or not.

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#9
August 30, 2013 at 14:53:49
"Windows 7 Live Mail plus Outlook"

Maybe I've misunderstood you, otherwise it sounds like a novelty to have two email programs running together. How do you choose which one to use when you want to receive email?

Always pop back and let us know the outcome - thanks


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#10
August 30, 2013 at 16:01:26
I guess I misunderstood! I have Windows 7 Live Mail.

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#11
August 30, 2013 at 16:24:19
At the top of your normal email screen, to the left of the Home tab is a box with a drop-down arrow in it. Click that and go to Options and then Safety Options. These set your Windows Live Mail junk filter. It is normally set to Low (the only lower option being above it, where it does nothing at all). Obviously, if it is set higher it will cause even more unwanted rejections.

Just for info, on a website it said this is how you get to the Safety Options:
"In Windows Live Mail, choose Actions→Junk E-Mail→Safety Options". This is not how mine works, so it probably depends on which version of Windows Live Mail you happen to have onboard.

Unfortunately all email filters are capable of getting things wrong and rejecting valid emails.

Always pop back and let us know the outcome - thanks


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#12
August 30, 2013 at 17:14:45
I did what you suggested and it is set on 'low' already. There was also an option permitting only those on the Safe List to get though, and High where most junk mail is caught but some regular mail may be caught in junk as well. I left if on 'low'.

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#13
August 30, 2013 at 18:27:03
✔ Best Answer
Yes, as implied in my #11, the Low setting is the best one to use unless you want to let any old thing through. All the other settings could reject even more.

Have a look in the Safe Senders tab too.

Whenever it dumps a genuine email into the junk folder, put that senders email address on the Safe List and next time it will let it through normally. Also look in that tab and ensure there is a check mark in "Also trust email from my Contacts" (which is the default).

There is another option there (not usually checked) which reads:
"Automatically add people I email to the Safe Senders List". That might be worth considering.

In summary, there is quite a bit of control available but it might take a bit of fiddling around to get it to work just the way you want it to. This sort of thing is the downside to security.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#14
August 30, 2013 at 18:55:56
Derek: I went to Safe Senders List and added those who were sent to the Junk box.

Already checked before was:
Also trust email from my Contacts plus..... automatically add people I email to the Safe Sender List.
If these were previously checked, and it still happens, there must be another problem causing this.


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#15
August 30, 2013 at 19:00:32
If your problem persists you could chance your arm at Windows Essentials repair:
http://smallbusiness.chron.com/repa...

Always pop back and let us know the outcome - thanks


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#16
August 30, 2013 at 19:24:18
What company handles the email before it's processed to your email client (Windows Live Mail)? Maybe their system is identifying it as SPAM before it gets to your client, so the client is just moving it to the junk folder for convenience.

--------------------------------------------------
Apologies if I don't respond to your reply immediately. I don't check this site daily, but you're welcome to PM me as a reminder.


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#17
August 30, 2013 at 20:56:01
Windows Live Mail Thanks for your help.

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#18
August 30, 2013 at 21:12:36
Derek et al: I've done everything suggested by those responding to this problem and appreciate the assistance. I still need responses from those emailers who went to the Junk mail but they aren't on their computers on a daily basis. Should they respond and the problem still exists, I will try your repair site. But if for some reason, or other attempts have been made and all has been corrected, I will be sure to make it known to those who have offered suggestions to help. This site is very helpful as well as those who are considerate in taking time to respond. Thanks a bunch!

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#19
August 30, 2013 at 22:02:46
You misunderstood my question. Windows Live Mail is the application/program/software that you load to download/access your email. What is the company that you got your email address from? Is it @outlook, @gmail, @yahoo, etc.? For example, I have a Gmail account and I check it using Windows Live Mail.

At this point, you can probably wait a few days for those people to try sending you an email before replying back here. Just don't forget about us. ;)

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Apologies if I don't respond to your reply immediately. I don't check this site daily, but you're welcome to PM me as a reminder.

message edited by Xps86


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#20
August 31, 2013 at 07:34:04
Yes there is some possibility that your server has junk mail filtering as well as your email program (Windows Live Mail).

Always pop back and let us know the outcome - thanks


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#21
August 31, 2013 at 07:45:07
Hi Xps86............ I have WOW you've probably never heard of but had it for many years with no problems.

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#22
August 31, 2013 at 07:58:05
Derek: Re: #13..... I've also checked the 'Safe Senders List' and all is ok. Previously checked before this problem occurred was ......... 'always trust emails from my contacts'

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#23
September 2, 2013 at 10:45:41
Message for both 'guapo' and 'Derek'. I finally received emails from the two I've been waiting to hear from. Glad to say they both went into the Inbox!! I'm not sure why that happened, but maybe it fixed itself??? I did appreciate suggestions given and tried them as well. I now must choose which person's suggestions had been the best answer which is difficult. I'm not sure if I can choose two, but if not, I will pick one and then attempt to pick the other one later. So the 'best answer' will go to 'quapo' and 'Derek'. If only one shows up, you will have known my intentions. Thanks a bunch!

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#24
September 2, 2013 at 11:05:00
Glad to here the problem is fixed even though we are not too sure why. That's sometimes the way with computer issues. Unfortunately only one Best Answer is allowed but thanks for the amplification and also popping back to let us know the outcome.

Always pop back and let us know the outcome - thanks


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#25
September 2, 2013 at 14:34:25
I'm glad to hear that it's fixed.

How do you know when a politician is lying? His mouth is moving.


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