Solved Slow computer speed and freezing

January 19, 2014 at 09:52:31
Specs: Windows 7
Is there a safe, free way to increase my computer speed ?

My computer has been running incredibly slowly since Christmas and freezing between sites. I had a full scan for any viruses and this was found to be clear.

I am with BT Yahoo and had them check and initially it seemed better but is worse again now.

Is there a safe, and preferably free, way to cure this and somehow increase its speed, please?

Thank you.


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#1
January 19, 2014 at 10:23:38
✔ Best Answer
The only way to tackle it is to try to find the reason. Avoid any magic speed up programs you see on the net.

Just to be certain, run this on it (green icon top right):
http://www.filehippo.com/download_m...
It often finds what an antivirus can miss. If it finds anything please paste the log on here.

I would also suggest you download this file and Save it somewhere:
http://www.bleepingcomputer.com/dow...
Use the "Download Now @BleepingComputer icon."
Double click the saved file and let it do the Scan. It is usually safe to run the Clean and get shot of any dubious toolbar additions but if you wish you can select what it removes. Best paste the log from that on here too.

If neither of these find anything then it is less likely that your issue is a virus or malware so we need to look in other directions.

Is it generally slow or only when on the internet?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
January 19, 2014 at 19:03:34
Please download Farbar Recovery Scan Tool and save it to your Desktop.
http://www.bleepingcomputer.com/dow...
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please Copy and Paste the contents into your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please Copy and Paste the contents into your reply.

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#3
January 20, 2014 at 08:17:36
Thank you to Derek and Johnw for their solutions. I have not tried them yet.

Firstly, I have a Laptop so some of the icons and drop-downs don't exist as on a Desktop.
I am also a novice at computing and do not understand a lot of the language, e.g. log, directory, paste, etc.

The main problem I am experiencing is that having accessed my Inbox an E-mail may direct me off to a sale site or something of interest and then when I return to my Inbox, I cannot move on to the next message. The cursor has changed from a hand to an arrow so will not click on anything and neither can I scroll up or down.

All I can do is exit Internet Explorer and then reactivate it and hope that it has cleared, but, generally, this only seems to last a short while before it does it again.

Should I try the solutions already suggested or is there something else I can do?

Thank you.


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Related Solutions

#4
January 20, 2014 at 11:32:57
Best to proceed with the suggestions given because right now the reasons for your problems are not clear. That way we can eliminate something or home in on it, depending upon what happens.

The jargon will probably become clear as you go through the suggestions. Just for now:
Directory is an old name for a Folder.
Log is some text produced by a program which gives information.
Copy and Paste is to take all or one part of some text (or even a picture) and put a copy of it elsewhere.

The main thing is to make a start, we can help if you get stuck.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#5
January 20, 2014 at 13:33:56
Further to Derek's comments.

You should never be stuck with how or what something means, either it be computing or other.
We all use GOOGLE. After that it is only a matter of practice, we all have to go through it.

Example: How to Copy & Paste.in windows 7.
http://is.gd/58ntY1 ( double click on this )

Now find a link in the results that suits your level of understanding.

message edited by Johnw


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#6
January 21, 2014 at 09:55:58
Sincere thanks to both Derek and Johnw. I have downloaded the program on filehippo, as suggested and it did find 5 suspect items which it cleared. Touch wood, my laptop now seems to be running much better. If the problem should return I will try the other solutions too.

Incidentally, my full scan by BT Net Protect did not pick up these viruses.

Your patience with a beginner is much appreciated and thank you both once again.


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#7
January 21, 2014 at 11:50:32
As far as I am aware BT Net Protect only protects you while you are online. If anything gets past it then you are in trouble. Is this the only Antivirus you have on the computer? If you have nothing else then I recommend you at least install Microsoft Security Essentials which is free. This runs in real time but takes very little resources and you hardly know it is there (only maybe if it finds something nasty). You can get it here (US website):
http://www.microsoft.com/en-us/down...

You can always uninstall it in the unlikely event that it reacts with BT Net Protect and affects your online performance.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
April 1, 2014 at 10:15:04
you can also use krojam cleaner which removes bugs and junk files and speeds up your pc

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