Setup Disk for new device ignored by optical drive

February 10, 2015 at 11:55:21
Specs: Win 7
I just got a new Celestron Handheld Digital Microscope Pro which
will connect to my compute via USB. It is just a closeup camera with
the output on my computer monitor controlled by Windows. It came
with a software disk labled Celestron Micro Capture Pro V 1.0. The
disk also has the user manual. The label on the disk explicitly lists
Windows 7 as supported. The copyright date is 2013.

It looks just like any other disk: Silvery with rainbows. All other disks
take a long time (15 seconds or so) for the drive to start spinning
(why so long??) and then a window pops up asking me what I want
to do, depending on the file types it sees on the disk. With this disk,
nothing at all happens.

When I open Computer and try to open the drive, the green progress
bar crawls along the top of the window. Eventually Windows Explorer
locks up. The mechanical button on the drive will not open the drive
door. I had to restart Windows Explorer.

What is happening (or NOT happening) that the drive never spins up?

-- Jeff, in Minneapolis


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#1
February 10, 2015 at 12:01:20
What make/model system do you have? It's possible the optical drive either needs cleaning or is going bad.

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#2
February 10, 2015 at 13:13:46
By "system" you mean my computer? I assembled it.
The optical drive is an LG Super Multi Blue Blu-Ray.
I tried it with a couple of other disks and had no problem
other than the usual slow start, in which it just sits there
doing nothing for 15 seconds or so, then starts up fine.

-- Jeff, in Minneapolis


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#3
February 10, 2015 at 13:45:39
Maybe the slow start on all disks is also an indication that your drive either needs its lenses cleaning or it needs replacing. There are CD/DVD lens cleaning kits if you search Google (disk with brushes on it and cleaning gel).

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
February 10, 2015 at 13:47:47
Try using "Computer"> explore, to access the disk.

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#5
February 10, 2015 at 14:32:58
Sounds like the disk is bad. I would be inclined to download the software directly from Celestron: http://www.celestron.com/support/ma...

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#6
February 10, 2015 at 15:31:12
ijack

You might well be right but it is odd that other disks also take a long time to spin up.

Always pop back and let us know the outcome - thanks


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#7
February 10, 2015 at 15:33:27
How could a bad disk cause the disk not to spin up?

Why do all other disks take 15 seconds or so for the drive to
start spinning? Dirty lenses shouldn't cause that, should they?
The delay doesn't vary from disk-to-disk, except for this one which
apparently has infinite delay. (I haven't actually waited an infinite
amount of time, yet. When I get around to it.) And once it starts
reading other disks, it does so pretty quickly, with no errors.

-- Jeff, in Minneapolis


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#8
February 10, 2015 at 15:42:54
OK, I misread that as spinning but taking a while to read. I still wonder if the drive is faulty but get the download and see how you get on.

Always pop back and let us know the outcome - thanks


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#9
February 10, 2015 at 18:36:24
How is the drive configured in bios setup? It's a sata drive, right? Try both AHCI and IDE modes and see if there's a difference in the long spin up times.

You might also check to see if a firmware update is available for the drive.


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#10
February 11, 2015 at 00:57:39
I wonder if you are right about the spin-up time. I can normally only hear the CD when it is spinning at full speed; at normal speeds it is pretty quiet. The LED is a more reliable idicator of whether it is actually doing anything.

I must admit that I thought that your problem was loading this particular software rather than a general problem with the drive. Hence my suggestion to take a pragmatic approach and download it directly.


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#11
February 11, 2015 at 06:39:59
As the main issue is with a specific disk then it is still possible that it has a particular problem. The general slowness could be due something else - sometimes two faults can exist. It's anybody's guess at this stage.

Always pop back and let us know the outcome - thanks


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#12
February 11, 2015 at 07:59:14
Well.

It didn't take infinite time, but on the fifth try I heard some faint clicking
that must have been going on all along and I just didn't hear it. The
optical drive WAS doing something, after all, as ijack suggested.
A moment later, the window to access the problem disk finally came up.
Rather than going ahead and getting the data from the disk, I closed the
window and tested a bit more. On the sixth try I listened to a lot of clicking.
On the seventh try, after quite a bit more clicking, it worked again, and I
installed the software and copied the manual with no problem.

The drive light is hidden behind a panel on the case front. I'll have to open
that up to watch it when I do more testing. But it must be that the drive was
spinning so quietly that I didn't hear it until it spun up to full speed, or in the
case of the problem disk, I noticed the faint clicking, which was probably
the sensor arm jumping wildly back and forth trying to find a track.

On previous operating systems I used Nero Drive Speed to limit the speed
of the drive. I'm not sure it works in Windows 7.

Why it normally takes 15 seconds for the dialog box to pop up is still a
question, and what is wrong with the one disk is still unknown, but at least
I've solved the immediate problem!

I plan to check the BIOS setting as DAVE suggested. The delay may
have started 2 years ago when I changed the hard drive setting to AHCI.

-- Jeff, in Minneapolis


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