Self repairing screen freeze at opening a new tab

Custom / CUSTOM
June 18, 2015 at 06:08:58
Specs: Windows 7, IntelQuadcore 2.8 GHz
Have an awkward problem. Sometimes opening a new tab in my browser, Firefox 38.0.5 the circle above the awesome bar and next to the new URL name keeps on turning. Then my mouse cursor does not react any more to mouse movements for some seconds, it feels like freezing the screen, after which a loud beep is heard and the mouse works again. Is this a windows 7, a browser or other problem ?

See More: Self repairing screen freeze at opening a new tab

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#1
June 18, 2015 at 07:25:01
Most likely a browser issue rather than Windows. Does IE do the same?

If IE is OK then try the Firefox Reset:
https://support.mozilla.org/en-US/k...

If that doesn't help then browser malware is possible. In which case run these two free programs in the order given:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

Please copy/paste the logs on here if they find anything.

Always pop back and let us know the outcome - thanks


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#2
June 18, 2015 at 08:35:21
I never use IE so I can't say. Only Firefox and Chrome, the last Has been giving me problems, so I prefer Firefox. For this occasion I'm using IE 11, latest update.

Logfile ADWCleaner:

# AdwCleaner v4.206 - Logfile created 18/06/2015 at 16:52:30
# Updated 01/06/2015 by Xplode
# Database : 2015-06-17.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : willem - WILLEM-PC
# Running from : C:\Users\willem\Downloads\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

File Found : C:\Users\willem\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_ganlifbpkcplnldliibcbegplfmcfigp_0.localstorage
File Found : C:\Windows\System32\drivers\BdSandBox.sys
Folder Found : C:\ProgramData\PC Drivers HeadQuarters
Folder Found : C:\Users\willem\AppData\Local\Google\Chrome\User Data\Default\Extensions\ganlifbpkcplnldliibcbegplfmcfigp

***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\Myfree Codec
Key Found : HKCU\Software\Softonic
Key Found : [x64] HKCU\Software\Myfree Codec
Key Found : [x64] HKCU\Software\Softonic
Key Found : HKLM\SOFTWARE\Classes\AppID\{4D076AB4-7562-427A-B5D2-BD96E19DEE56}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{826D7151-8D99-434B-8540-082B8C2AE556}
Key Found : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
Key Found : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{11549FE4-7C5A-4C17-9FC3-56FC5162A994}
Key Found : HKLM\SOFTWARE\Myfree Codec
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17840


-\\ Mozilla Firefox v38.0.5 (x86 en-US)


-\\ Google Chrome v43.0.2357.124

[C:\Users\willem\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] - Found [Homepage] : hxxp://search.conduit.com/?ctid=CT3319434&octid=EB_ORIGINAL_CTID&SearchSource=55&CUI=&UM=4&UP=SP1151EEB4-F06E-4208-AB39-5E8A72976FB6&SSPV=
[C:\Users\willem\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] - Found [Startup_URLs] : 4DB039F78A955A012EF9FDF403F9943035AD8F474F22D767EAA4B1D8B313A46B"},"software_reporter":{"prompt_reason":"08353EEE4C6D9570CDD8B68AD05E859B54206054548762EE2F30E81C9CEFCFCA","prompt_seed":"729704FCA3FB4D489C690BD7140F633A2B112427CE7E6419F086ACAA169B117F","prompt_version":"AB063BB0241F4F27819BFB5AACB6196E921FDF0EFC184ED237D4B334425DCAA6"},"sync":{"remaining_rollback_tries":"9DA3F6FA8273329919774B4ED253AD2043D33B73FF443FBE1BB2DDE7FF51BF5A"}},"super_mac":"4D6C7244A5725B9A978E82B75B195D881CED748ED97F73757A1073CD2D7BA006"},"session":{"restore_on_startup":5,"startup_urls":["hxxp://search.conduit.com/?ctid=CT3306926&SearchSource=48&CUI=UN71537895711714268&UM=2&sspv=&UP=SP1151EEB4-F06E-4208-AB39-5E8A72976FB6

*************************

AdwCleaner[R0].txt - [3570 bytes] - [10/06/2015 07:31:37]
AdwCleaner[R1].txt - [3025 bytes] - [18/06/2015 16:52:30]

########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [3084 bytes] ##########

Logfile Junkware Removal Tool:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 7.0.2 (06.18.2015:1)
OS: Windows 7 Home Premium x64
Ran by willem on 18.06.2015 at 17:02:13.82
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


~~~ Services

Successfully stopped: [Service] bdsandbox
Successfully deleted: [Service] bdsandbox

~~~ Tasks

Successfully deleted: [Task] C:\Windows\system32\tasks\Uninstaller_SkipUac_willem

~~~ Registry Values

Successfully deleted: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\\GoogleChromeAutoLaunch_5A16644DCA4DC7459146FE0B5396108F
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main\\Default_Page_URL

~~~ Registry Keys

~~~ Files

Successfully deleted: [File] C:\ProgramData\1430406911.bdinstall.bin

~~~ Folders

Successfully deleted: [Folder] C:\Program Files (x86)\myfree codec
Successfully deleted: [Folder] C:\ProgramData\productdata
Successfully deleted: [Folder] C:\ProgramData\thunder network
Successfully deleted: [Folder] C:\Users\willem\AppData\Roaming\productdata

~~~ Chrome

[C:\Users\willem\appdata\local\Google\Chrome\User Data\Default\Preferences] - default search provider reset

[C:\Users\willem\appdata\local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:

[C:\Users\willem\appdata\local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset

[C:\Users\willem\appdata\local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 18.06.2015 at 17:08:26.32
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


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#3
June 18, 2015 at 09:07:46
OK better run this as well:

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Post the log of it finds anything and let us know if Firefox is any better.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
June 18, 2015 at 09:31:02
I'd ask which websites or pages cause the problem. They probably
have something in common.

-- Jeff, in Minneapolis


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#5
June 19, 2015 at 09:59:31
GMail is mostly the villain

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#6
June 19, 2015 at 23:58:09
And via Firefox, GMail which now did not freeze, it did with computing.net. Malwarebytes produced no threats.

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#7
June 20, 2015 at 08:05:15
Re #6.

Are you saying that since running ADW and JRT the problem has gone away?

Always pop back and let us know the outcome - thanks


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#8
June 20, 2015 at 09:18:07
The problem was not constant, but since running ADW and JRT and Malwarebytes it hasn't.

Meanwhile I think I have found a solution. I have Bitdefender Internet Security on all my machines. According to Bitdefender (http://www.bitdefender.com/support/what-to-do-when-security-certificates-cannot-be-verified-installed-1090.html) "this warning is presented by a web browser when accessing a site that has a security certificate installed (for SSL/TLS data encryption) which cannot be verified or installed by the web browser".


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#9
June 20, 2015 at 11:29:03
ADW & JRT definitely found a few things but your certificate idea is also on the cards. Not sure if/how you get around the Bitdefender thingy - I don't happen to use it.

Always pop back and let us know the outcome - thanks


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#10
June 20, 2015 at 12:53:36
Windows Internet Options has some settings similar to the one
referred to in BitDefender. On the "Advanced" tab, in the "Settings"
box, under "Security":

- Allow software to run or install even if signature is invalid
- Check for publisher's certificate revocation
- Check for server certificate revocation

There are other settings in the long lists on the "Security" tab.

-- Jeff, in Minneapolis


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#11
June 22, 2015 at 04:12:19
Have changed some things in the Windows Internet Options and will see what happens. Meanwhile I also contacted Bitdefender Support. They have run a diagnostics tool on my PC and will come back to me.

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#12
June 22, 2015 at 06:45:08
If you have Birdefender's Web Protection > Scan SSL on, It becomes harder for webpages to pass the security scan. Any pages with outdated encryption and/or Certificates will be blocked.

In my case even Google shows up as a problem and a bunch of other websites. So I turned it off for now. It doesn't mean that all website not passing the test are malicious, but could be used by hackers fabricated webpages.


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#13
June 22, 2015 at 15:26:45
> It doesn't mean that all website not passing the test are malicious ...

Any idea what it DOES mean?

-- Jeff, in Minneapolis


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#14
June 22, 2015 at 17:33:38
From the Bitdefender forum:
http://forum.bitdefender.com/index....

QUOTE:
The scan SSL feature is used to scan encrypted connections like websites that start with HTTPS http://en.wikipedia.org/wiki/HTTP_S...

In order to do this, a local certificate is used by our product.

Regarding Camellia-256, you can read here all the details:

http://en.wikipedia.org/wiki/Camell...

Also, you must know that not all websites and connection support this technology and you receive a certificate error, we recommend you to temporary turn Scan SSL, make all the operations and then turn it on.
UNQUOTE


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