Screen shuts off, computer Freezes at game launch/randomly

Hewlett-packard / Hpe-490uk
October 30, 2013 at 01:09:49
Specs: Windows 7, 2.934 GHz / 8151 MB

Was researching this problem for a while and was hoping someone could help me out.


For a while I've been getting Monitor Shut off (with computer frozen) at random times, but more often when I am either playing a game or launching one.

This was usually solved with me resetting a computer. However, today I was updating my windows (as I deleted created a separate 'brand new' windows on another part of my hard drive (to test if it is the software that is giving me trouble).

Anyway, as I was updating windows at night - I came back in the morning to this:

Problem Event Name: Blue Screen
OS Version: 6.1.7601.
Locale ID: 2057

BCCode: 9f
BCP1 0000000000000003
BCP3 FFFFF80000B9C58
OS Version 6_1_7601
Service Pack 1_0
Product 768_1

I would really appreciate any help.

Just diagnosing the problem would be great.

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November 25, 2013 at 17:42:33
What you may be dealing with is an incompatible game and OS. Do you know whether the game is 16 or 32 Bit architecture? And the Bit depth of your OS is what?

For example, the popular pinball game Space Cadet worked great on Windows XP, even though its a 16 Bit game, because Windows XP contained a mechanism to make a 16 Bit application appear as a 32 Bit app to the OS. But the same game often times won't work on Windows 7 systems because the OS has no means of converting a 16 Bit app to a 32 Bit compatible application.

If its not a game issue then the two options that are most likely at cause are a memory chip gone bad or an OS that's been corrupted in some way. I recently had to reformat my hard drive and reinstall Windows 7 from scratch because a USB power surge corrupted some critical system files (fortunately, the files were self-healing once I found the proper ones).

Check those things out and let me know how you fare.

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