screen is white washed

October 4, 2012 at 04:27:01
Specs: Windows 7
my inspirion 2020 is white washed, cannot see text except black if that. Dell has not clue or anyone that knows what they are doing. I just bought this computer in august. I need help !!

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#1
October 4, 2012 at 06:08:45
I am surprised that it wouldn't be under warranty.

Just to check things out, you could attempt to hook it up to an external monitor if that's an option. You could attempt to adjust the contrast(long shot, but possible). You could attempt putting it into safe mode(is it always washed, or just after startup?).

you might be able to run diagnostics?
http://support.dell.com/support/top... (I am guessing dell already suggested this one)

:: mike


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#2
October 4, 2012 at 07:16:23
it is under warranty and we have done all of that.

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#3
October 4, 2012 at 07:26:33
you have an option of changing your monitor and checking if that works and get your inspiron 2020 replaced !!

Solving Technical queries is my passion and I just Love it !!


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