Solved Restoring computer from system image

July 29, 2012 at 08:07:31
Specs: Windows 7
I made a full system image of my computer when I first got it, onto a external hard drive. My computer crashed and I installed Win8 consumer preview in order to be able to use it. Because it's working poorly, I would like to restore it to the way it was.

I've gathered that I need to boot from a Win7 install CD and choose advanced recovery options or something like that. The problem occurs when I'm supposed to find the external hard drive. Because I can't. It seems I have to find and install the drivers or something. But I have no idea where to find the drivers I need. Normally when I plug it in, it just opens in Explorer. Nor am I able to find which model it is. All I know is that it is a Lacie 1TB Hard Drive that looks like this:

Would be forever grateful for a solution, thanks.

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July 29, 2012 at 11:10:46
What is the make and model of your computer?

If builders built buildings like programmers wrote programs, then the first woodpecker that came along would destroy civilization.

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July 29, 2012 at 11:25:40
HP Pavilion dv7-6140eo. It's a laptop.

(Additional info:)
Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz x8 ~2001MHz
Ram: 8gb


It appears the External Hard Drive is a LaCie N2870.

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July 29, 2012 at 15:41:10
✔ Best Answer
Did you make a Windows 7 Repair Disk (CD) when you made the system image? If you did then use that to load your system image. If you did not make it then, you can make one from another Windows 7 machine as long as that one is the same as your laptop's system image (32bit or 64bit).

On your laptop you may have USB2 and USB3 ports, the USB3 ports may not be on the chipset but on another USB controller so that is why it is asking for drivers. Try a USB2 port or at least another USB3 port and see if that is supported directly by the BIOS so it will not need drivers until windows is loaded.

If all of those fails, get a restore disk set from HP for your system (at a reasonable cost) and load the default OS first, then load your system image over that.

Let us know how it goes.

You have to be a little bit crazy to keep you from going insane.

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August 10, 2012 at 20:27:33
Hi, thanks a lot for your reply! The reason I'm replying so late, is that it worked - and therefore I lost the bookmark of my post. I finally got around to looking for it so I could thank you :)

The problem was with the USB 3.0 ports, as you suggested. I only ever use the ones on my left side of the computer, and come to think about it, those are USB 3.0s. When I switched to the others, it worked flawlessly :)

So thanks heaps!

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August 11, 2012 at 05:57:45
You are quite welcome. Thanks for letting us know.

You have to be a little bit crazy to keep you from going insane.

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