response to last reply

October 5, 2014 at 18:01:31
Specs: Windows 7
http://www.computing.net/answers/wi...

Here is my reply to Question asked by Derek in Post 11 in the above post:

The grey screen just looks like the lights are dim then it may go black then my desk top comes up then it goes back to the page I was on. I will the have everything sitting where I was but pop ups telling me ie. msn is not responding ,interenet, not responding with the circle thing spinning. Give it 2-3 mins and it is ok.

edited by moderator: Clarified message and Added missing Link to related post


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#1
October 5, 2014 at 19:37:44
Have you tried other browsers?

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#2
October 6, 2014 at 13:07:46
I think we should do a very basic malware check. Download and install this freebie (green button top right):
http://filehippo.com/download_malwa...
Install and run the program and let us know if it finds anything. If so, please copy/paste the log on here (even if the symptoms should go away).

Also let us know if this only happens when you are on the internet and if so the idea of trying another browser would help diagnose the issue. Are you using IE?

Normally it is best to stick to the original thread (which gives all the background) but as you have reposted I guess you had better stay on here now.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#3
October 7, 2014 at 17:13:25
Did the malware check ...nothing reported. I use IE. When not on line I still have issues. The computer will try to shut itself down then it recovers. My mouse will work but can't click on anything. I have this Kaspersky reminder pop up that when I try to delete it, it turns black and stays on my screen while I try to x it out.I have seen those white screens lately too, at least I think it's lately....anyways I don't remember seeing them before.

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#4
October 7, 2014 at 17:24:30
Run both of these, in this order.

Step 1: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
http://general-changelog-team.fr/en...
Tutorial
http://general-changelog-team.fr/en...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 2: Run Junkware Removal Tool
http://www.softpedia.com/get/Securi...
http://www.bleepingcomputer.com/dow...
http://thisisudax.blogspot.com.au/2...
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.


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#5
October 14, 2014 at 16:35:30
I tried all of this but didn't or couldn\t fiind the JRT.tst on my desktop so I"ll need to try it again. I'm so frustrated with all of this. I can only be online for short perioda of time as it will go to a black screen or just stop working. So with that said I will try again.

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#6
October 14, 2014 at 17:28:48
You might try running the Kaspersky Rescue disk.

http://support.kaspersky.co.uk/4162

It's a freebie (Linux based disk) that boots the system; installs itself into RAM only. Then goes on-line to update itself; after-which it will run a full scan (if you opt to - and I would) of the hard drive, and fix (deal with) anything it finds. Then you simply reboot as per into windows... And hopefully things will be somewhat better. Presuming so, JRT and a few other utilities JohnW may suggest can then more easily applied?

There are more than a few pests about that hide within windows when it boots up, and are not easily (if at all) deleted by utilities running within windows itself. The Kaspersky disk approach gets around that as those pests have nowhere to hide... There are other similar utilities about too, and JohnW may suggest them (would be wise to heed...).

message edited by trvlr


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#7
October 14, 2014 at 17:33:07
"couldn\t fiind the JRT.tst on my desktop"

Let me look at the log from here first > Step 1: Run AdwCleaner


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