Recovery of Windows 7 laptop interrupted by power outage

April 5, 2015 at 10:18:57
Specs: Windows 7
Hi
Can anybody help with my problem, its with a Toshiba Satellite C850D-107 laptop. (windows 7)
i started recovery to clean hard drive as computer was slow (which stated 27 hours), 1 hour into recovery the power went off and battery too low, computer shut down.
When I tried to reboot, it kept shutting down without me getting the menu's up on the screen. Now when i turn it on, no beeps at all, the power light is on and the fan is running also the hard drive light is solid with no flashing. Black screen with nothing on it.
The dvd drive works, but when i fit the startup disc, it just spins and will not read it.
Information from the internet states BIOS needing reset, so i shorted the jumpers near the CMOS battery several times, but no luck. Someone else states , if you change the Ram Memory, it will sort out the problem 90% of the time. Would this be the answer ?
Would the shutdown during recovery damage the ram memory ?
I hope someone can help me with my problem, its like banging your head against a brick wall.
Many thanks
John

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#1
April 5, 2015 at 11:47:32
A long shot but quick to try:

Turn off computer, disconnect from power and remove main battery. Hold the Power Off/On button for at least 20 seconds to discharge the motherboard components. At odd times this has been known to unstick things but I'm none too hopeful in this instance.

Always pop back and let us know the outcome - thanks


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#2
April 5, 2015 at 12:00:08
hi
I have tried this with no luck
John

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#3
April 5, 2015 at 12:40:17
Try tapping F8 during the boot to see if you get the advanced boot menu.
Try tapping the key or keys to access the BIOS set up (see manual) to see if you can get that far in.
Try restarting the factory restore from scratch the same way as before.
Report back about anything that worked (if any) and we can maybe make additional suggestions if needed.

You have to be a little bit crazy to keep you from going insane.


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Related Solutions

#4
April 6, 2015 at 08:07:46
None of the keys work on the keyboard to get into BIOS settings. just the black screen with no text on it at all.

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#5
April 6, 2015 at 11:05:18
Not even being able to get into BIOS (which is before Windows starts) makes me think that you had a hardware failure during the install.

Always pop back and let us know the outcome - thanks


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#6
April 6, 2015 at 14:32:59
Try again with power cord attached but without battery installed. If the battery has a short in it then it will at least boot as far as the BIOS set up this way.

You have to be a little bit crazy to keep you from going insane.


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#7
April 7, 2015 at 10:50:51
Would the ram memory be damaged if recovery was interrupted ?

I have tried to power up with only power cord, no go.


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#8
April 7, 2015 at 11:42:38
Interrupting recovery is not something you would expect to damage RAM. RAM, like most hardware just fails when it wants to, although if it is being worked hard it probably increases the chances of finally killing off a flaky component. That isn't to say this can't be a RAM fault though.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#9
April 13, 2015 at 10:39:47
Thank you for all of your replies, but I don't think many people have experienced this problem of the power going off during the beginning of recovery when its cleaning/formatting the hard drive, then getting nothing when it is turned to boot up.

I will take it to PCWORLD for them to give me an idea of what is wrong.

Thanks
John


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#10
April 13, 2015 at 16:03:24
Please note that the hard drive does not have to be working or even in the machine to boot to BIOS set up which is why it was one of the things to try to narrow things down quickly. Unless you are doing it wrong (doubt), then it is something else that died or was damaged when the power went out. It could have been a power spike at or during the power outage that could have done some damage. It could be that the power cord died right then and is not supplying power to the machine at all so nothing is getting any power with the battery dead. If you know someone with a similar machine from the same brand, see if you can borrow their power cord to test this theory.
Otherwise you will probably need a tech to look at it for you as you planned. If they do not sound like they know what they are doing, find someone else. Techs at big stores can be hit or miss, some know a lot, some don't.

You have to be a little bit crazy to keep you from going insane.


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