Solved recovery issues using backup/repair disks already made

May 20, 2013 at 13:44:21
Specs: Windows7 Home Premium 64-bit
I replaced my hard drive with a new 1 as i got a viirus aand it wiped the disk completley. I've tried to use the repair and backup disks i made when i first bought the pc straight from the shop. My prob is when i try to run the repair disk the pc keeps looking for an image file which i havent got. could you help me please. The pc is a packard bell d3527 UK. thanks

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✔ Best Answer
May 21, 2013 at 16:37:23
You are welcome, I hope all works out for you and you also have a back up of anything important.

You have to be a little bit crazy to keep you from going insane.



#1
May 20, 2013 at 14:19:32
Unfortunately, the image file was probably on the hard drive which you say was "wiped completely". That illustrates how unwise it is to save a backup image on the same physical drive that Windows is installed on.

You may be able to order a set of factory recovery discs from Packard Bell.


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#2
May 20, 2013 at 14:36:43
The repair disk could repair an existing installation with a start up repair or system restore, but in order to recover to a new or wiped drive, you would have had to make an image of the hard drive at some point, then you could have restored that image. Then if you had a recent back up, you could have brought it up to date. These of course would have to have been saved to a separate hard drive (internal or external) or other external media. As phil mentions, you will have to get from the manufacturer a set of recovery disks (though you may need to pay a fee for it).
It is of course too late, but there might have been other options open to you before you wiped the drive, if you had sought out help earlier. First, there are a few programs you could have tried in Safe Mode to try to remove the infection, and then there was the option of a Factory Restore from the recovery partition that most computers come with from the factory.

You have to be a little bit crazy to keep you from going insane.


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#3
May 20, 2013 at 16:24:57
thanks fingers and phil22. I will email or phone packard bel later on today. wished i had joined earlier would have saved me a great deal of hassle,as im using a laptop at the minute

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#4
May 21, 2013 at 03:30:07
I've been on phone to packard bell this morning and explained my problem and they told me i have to purchase brand new disks at a price of £51.06p so thanks for all your help :)

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#5
May 21, 2013 at 16:37:23
✔ Best Answer
You are welcome, I hope all works out for you and you also have a back up of anything important.

You have to be a little bit crazy to keep you from going insane.


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