Solved Programs wont open after boot scan

June 16, 2014 at 12:40:55
Specs: Windows 7, 1.00
hi, I installed avast free antivirus on a mini hewlett parkard laptop and after a boot-time scan i cant access any application or the internet it keeps on displaying an application error message that reads...

The application was unable to start correctly (0xc0000005). Click OK to close the application.

Please help me out.

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#1
June 17, 2014 at 12:35:10
✔ Best Answer
You most likely had a system file that was infected and Avast quarantined it. I would look at doing a system restore. Depending on the model of HP laptop you have, it will either have recovery discs or a recovery partition. Your manual should tell you how.

message edited by THX 1138


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#2
June 17, 2014 at 13:46:37
Okey let me download the manual i'll let you know if it works.
Thanks again

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#3
June 17, 2014 at 14:53:56
The restoration went well everything is back in order but how will I get rid of the viruses now.

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Related Solutions

#4
June 17, 2014 at 16:07:51
If they're still there.. and who knows..

You "may" have acquired (likely more than a few) univited guests...

They arrive often as part of some software you installed recently, or on occasion via an unsolicied email - which you opened etc...

Suggest you download and burn an ISO for the Kaspersky Anti-virus rescue disk. Burn this to a DVD; and boot the system with that DVD.

http://support.kaspersky.co.uk/viru...

This rescue disk is built around a Linux variant; and includes an anti-virus utility - amongst other things. When the DVD boots up the system the (Linux style) OS will load into RAM only and regard the HD installed as a resource only. It will not install to the HD.

Once it's loaded itself successfully and booted into the desktop equivalent, it will go on-line and update itself. It will then run a scan of your HD; and you opt for a "full" scan. This will take a wee while - so go for a walk, tea/coffee 'n cake/cookies... or whatever...

This utility will find and neutralise anything it can; and that includes anything that if you were booting into Windows might then hide itself from your standard a/v loaded via the Windows OS. This can and often does include rootkit pests...

Then reboot to Windows, and perhaps run Malwarebytes (freebie version); Junkware Removal tool; Adwcleaner; and Ccleaner.

When you download (links below) and run these utilities - note carefully the caveat/advisory warning I've included below re' how to install them.

When you install each utility - do NOT opt for automatic or custom installation. Opt to "manually" install it. Then observe carefully what tick boxes are "ticked/checked" and uncheck them all - apart from the utility itself. You do NOT want to install "useful" browser add-ons, nor change your home page; nor change your search engine and so on. All you want to install is the actual utility itself. Just about every utility these day offers to "give you useful extras" - which you do not need. Decline any and all of them.

ccleaner from:

http://filehippo.com/download_cclea...

Malwarebytes - freebie version:

http://filehippo.com/download_malwa...

Adwcleaner:

http://www.bleepingcomputer.com/dow...

Junkware removal tool:

http://www.bleepingcomputer.com/dow...

These will effectively clear out anything that might (not very likely) have been missed by the Kaspersky utility; which goes after a wide range of pest... All utilities have their areas of specialty so often wise a more than one.

All the above items are freebies...; safe to run - and regularly recommended here by the cognoscenti...

Also develop the habit of safe-guarding all your personal files etc. off the system entirely; and a regular intervals update those copies. Typically use DVD and if possible an external HD too. That way you have two different storage media and unlikely that both would fail at the same time...?


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#5
June 17, 2014 at 16:52:22
"how will I get rid of the viruses now"
After doing the above mentioned scans.

1: Download & run Unhide
http://www.bleepingcomputer.com/for...
http://download.bleepingcomputer.co...
To run Unhide, simply download it onto your Desktop If your default download location is not the Desktop, drag it out of it's location onto the Desktop.and then double-click on the Unhide icon. The program will open a black box and start making the files on your fixed disks visible again. Please note, that this program will not unhide removable drives like flash cards and usb drives as the FakeHDD rogues do not target these types of drives. Once it has finished, the program will display a Windows alert stating that your files have been restored. You should then reboot your computer for all of the settings to go into effect.
When Unhide is complete, it will create a logfile on the Windows Desktop called Unhide.txt.
Copy & Paste the contents of the log in your next post please. Let me know if it doesn't produce a log.

2: Reboot

3: Run ESET Online Scanner, Copy and Paste the contents of the log in your reply please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
http://www.eset.com/us/online-scann...
http://www.eset.com/home/products/o...
You may have to download ESET from a good computer, put it on a flash/thumb/pen drive & run it from there, if your comp is unbootable, or won't let you download.
Create a ESET SysRescue CD or USB drive
http://kb.eset.com/esetkb/index?pag...
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
http://kb.eset.com/esetkb/index?pag...
Configure ESET this way & disable your AV.
http://i.imgur.com/3U7YC.gif
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Which web browsers are compatible with ESET Online Scanner?
http://www.nod32.fi/eset-online-sca...
http://kb.eset.com/esetkb/index?pag...
Online Scanner not working
http://kb.eset.com/esetkb/index?pag...
Why Would I Ever Need an Online Virus Scanner? I already have an antivirus program installed, isn't that enough?
http://www.squidoo.com/the-best-fre...
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
http://kb.eset.com/esetkb/index?pag...
http://www.eset.com/home/products/o...
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the Desktop.
If no threats are found, you will simply see an information window that no threats were found.
http://www.trishtech.com/security/s...


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#6
June 18, 2014 at 09:12:37
let me try. I let u know how it goes

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