programs not opening on customer Windows 7 X64 computer

March 30, 2012 at 06:13:49
Specs: Windows 7
I have a customer who is running Win 7 64bit and has had a problem where none of the programs are responding at all, either from the taskbar or start menu or desktop icons. Occasionally restarting the computer will help. On some days it is fine and she has no problem at all. But most times she has trouble. I have talked her through stopping and restarting explorer.exe but this made no difference. Can any one help

Jon Walker


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#1
March 30, 2012 at 11:55:12
Problem probably caused by an infection. Run a AV scan & Malwarebytes Free.

Here are other tools to try.

How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorial...
This will show you how to do a repair install (aka: in-place upgrade install) to fix your currently installed Windows 7 and preserve your user accounts, data, programs, and system.

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorial...

Tweaking.com - Windows Repair
http://www.softpedia.com/get/Tweak/...
http://www.softpedia.com/progScreen...
http://www.tweaking.com/
http://www.tweaking.com/content/pag...


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#2
March 30, 2012 at 15:25:30
Restart in Safe Mode.
Do a System Restore to at least a week before the symptoms began.
Restart in Safe Mode after restore.
Install and run Malwarebytes. Remove all it finds.
Update and run antivirus program. Remove all it finds.
Rerun Malwarebytes to be sure.
Restart in Normal Mode.
If this does not help, look at Repair Install as above.

You have to be a little bit crazy to keep you from going insane.


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#3
March 31, 2012 at 14:57:48
If it works sometimes and not others then you may have some data issue or hardware issue that simply can't be repaired. Run memory diags and hard drive diags to see state of system.

Then consider a reload of the entire system from OEM media. Be sure to apply service packs and security software and learn and use as many best practices as you can.

A Pit Bull is like a gun you can pet. And there is no safety on it.


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