Programs have been removed

December 15, 2011 at 21:29:32
Specs: Windows 7
I had this problem with Win 7 Home Security that kept popping up saying that I had viruses, and it didnt let me use any internet browser, so i used my default Anti-virus program, AVG, and scanned out a couple viruses, but the problem continued. Shortly after, i did an update on Windows Essentials and the laptop restarted and the pop up didnt appear anymore, however when I tried to open any program a window popped up saying that the file has been deleted moved or changed and not even AVG or any of my automatic programs were open, i cant use the Internet Explorer or Google Chrome, I managed to get in to the internet but through the help links and I tried to re-download Google Chrome but a message appeared saying "no such interfce supported" so I'm guessing that somehow all of my programs have been deleted somehow, the icons are still on my desktop but none of them open. What can I do to fix this problem?

See More: Programs have been removed

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#1
December 15, 2011 at 21:42:58
Also I have recently discovered that .lnk files are corrupted and i cant do a system restore

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#2
December 15, 2011 at 21:55:21
First thing to do is get rid of either Windows Essential or AVG. Running two anti virus applications side by side is not a good idea as they tend to interfer with each other, each thinking the other is a virus becasue of the way the intract with the Operating System.

Do you missing files show up in Windows Exporer or the Recycle bin.?

Stuart


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#3
December 16, 2011 at 06:02:12
If you made a Windows 7 Repair Disk when the system was newer (recommended) then now is the time to use it. If you did not make it, you can still make one from another Windows 7 system as long as it is the same type (32bit or 64bit) and use that:
Reset BIOS to boot from CD/DVD first.
Put in Repair Disk and restart (you may need to "hit any key to boot from CD/DVD")
In the repair options you will be offered an option to do a system restore. THIS system restore WILL work even if the one in your system does not work and will still use your restore points on your system.
Do the system restore to at least one week before you began having ANY problems with this pop up (suspect 'pop up', possibly fake one), you may need to use the 'show more restore points' option.
When the restore is complete, restart into Safe Mode with Networking and download Malwarebytes and run it (this is fully compatible with installed antivirus programs, runs manually, and is a good back up scanner), remove all it finds.
Restart in normal mode. Do not use multiple antivirus programs. I recommend Avast (free version) and Webroot (free trial only, then pay).

You have to be a little bit crazy to keep you from going insane.


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