Solved Product Key and Blue Screen of Death (BSOD)

Acer / Aspire 5738-6969
March 31, 2016 at 12:22:13
Specs: Windows 7, SP1, 4 GB
I bought Acer-Aspire 5386 laptop in March 2010. It came with Win 7 builtin. I don't remember whether I activated Windows 7 by typing the product key that was on a sticker at the bottom of laptop. I installed Microsoft Security Essentials for AV, Anti-Malware etc. protection.

Since November 2015, I couldn't install windows updates. One day a pop-up window said "Your computer is not running Genuine Windows." also in bottom right corner just above task bar. I ran MGADiag.tool but I wasn't able to copy the test log for sending to answers.microsoft.com.

In March this year, I installed Emsisoft Internet Security that includes Anti-Malware, Ad-blocker and other features. Hoping that I won't be getting pop-up window about Genuine Windows any more.

I read that I have to buy Product Key from Microsoft in a Help article.

Lately, I got a full screen BSOD notification and another window that mentioned to call (855) 534-5335. I was connected to Microsoft Tech Support who asked me to buy product key for 2 years costing $299.99 with 12 tune ups and other security features that I didn't need at all.

Do I need to buy above features with product key? Can I buy it for less money from any other source?

I plan to keep using this laptop until Microsoft comes up with Windows 12.



See More: Product Key and Blue Screen of Death (BSOD)

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✔ Best Answer
April 4, 2016 at 06:14:50
That BSOD was fake and in your browser. DO NOT BUY ANYTHING FROM THEM. Do not even call,but you already called. They have your # and will probably call you back harassing you. If they call back and say they are "Windows Tech Support' just tell them you have a Mac.The tech support is fake I have had it several times I just close my browser ctrl alt delete brings up task manager then close.


#1
March 31, 2016 at 12:49:50
You got a computer virus, probably picked it up around November 2015.

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#2
March 31, 2016 at 13:18:19
By now it might need quite a bit of work to get it clean. Start the ball rolling by running these three in the order given:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
After you select "download", select "For Home" and then "Download Free version".
Install and Run the program but before running the Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste all three logs on here.

Always pop back and let us know the outcome - thanks


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#3
March 31, 2016 at 20:33:23
Windows 12?? Where did you hear that?

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Related Solutions

#4
April 1, 2016 at 03:08:13
Maybe it's the new WinLinux?

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#5
April 2, 2016 at 11:59:40
Your system has probably on into some Adware viruses. Microsoft does not show popup in browser asking to contact its Support Team.
If your system shows a BSOD error, then it must give you an error code and message which can lead you to a solutions for error.
As Derek said, run all the essentials provided by him and it should fix the issue.

Regards,
Lou Nemec
Tech Support Team
CloudAppsPortal

Lou Nemec


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#6
April 4, 2016 at 06:14:50
✔ Best Answer
That BSOD was fake and in your browser. DO NOT BUY ANYTHING FROM THEM. Do not even call,but you already called. They have your # and will probably call you back harassing you. If they call back and say they are "Windows Tech Support' just tell them you have a Mac.The tech support is fake I have had it several times I just close my browser ctrl alt delete brings up task manager then close.

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#7
April 4, 2016 at 10:18:56
Eventually, Microsoft will launch Windows 12 (may be with another name) sometime in future!!!

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#8
April 4, 2016 at 14:40:22
I thought 10 was the last OS. They went from 8 to ten now 10 to 12 can they count Also had 95 before 7 and 8.

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#9
April 4, 2016 at 15:58:17
Hindamar

Have you tried suggestion #2?

Always pop back and let us know the outcome - thanks


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#10
April 5, 2016 at 17:26:08
Derek,

I'm unable to download Ad-ware removal tool.


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#11
April 6, 2016 at 11:48:50
Did you try to download it and Save it as a file? What exactly happened when you tried to download it? Surely "something" happened.

Always pop back and let us know the outcome - thanks


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#12
April 8, 2016 at 10:40:29
That's really surprising, ABSOLUTELY NOTHING EVER HAPPENED!!!

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#13
April 8, 2016 at 12:34:33
Are you certain you know where your download files go to?

Do a search for adwcleaner just to see if the file is lurking somewhere.

Always pop back and let us know the outcome - thanks


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#14
April 13, 2016 at 12:15:56
LouNemec

In response to your post of 4/02/16 at 11:59:40, Thank you much for your info. It opened my eyes!

message edited by Hindamar


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#15
April 13, 2016 at 12:17:24
ChristopherTGarret

In response to your post of 4/04/16 06:14:50, I learned my lesson for future too!

message edited by Hindamar


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#16
April 13, 2016 at 13:09:47
Fine but has there been any improvement to your computer?

Always pop back and let us know the outcome - thanks


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