Solved Product information not Valid...huh??

Hewlett-packard Hp g62-339wm 15.6 black...
December 22, 2013 at 12:30:20
Specs: Windows 7, amd athlon II P320 Dual Core 2.10GHz/2GB Ram
Turned my computer on the other day and am getting the following error message. I have not done any BIOS updates or anything. It's an HP G62-339wm and I have had it for about 2 1/2 years. I have seen posts where they say it has to be taken to a support center and all that jazz, but it is out of warranty and I am not paying for it. I have also see posts where people have been able to fix it themselves...so that is what I am hoping for....Help? Thanks!


Product Information Not Valid

The Following product information programmed into the system board is missing or invalid.
System Board (00A) - Product Name
Product Configuration
Product Serial Number
Product Number

ENTER - Continue Startup

For more information, please visit: www.hp.com/go/techcenter/startup.

OMG don't judge me!


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January 24, 2014 at 14:48:54


#1
December 22, 2013 at 15:00:35
Hi Shanna once again.

Try this.
http://wintegrity.blogspot.com.au/2...


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#2
December 22, 2013 at 15:02:48
HP know about this problem and have a fix but i think you have to call them first
http://h10025.www1.hp.com/ewfrf/wc/...

sorry never saw the solution above

message edited by -madmax-


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#3
December 27, 2013 at 10:59:06
Sorry it took so long to reply back, holidays and all. Trying what you posted, Johnw, will let you know!!

OMG don't judge me!


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#4
December 27, 2013 at 11:35:11
Well, it worked for the most part, however, it's asking for the System Board CT#. the posts say to leave it blank, it's not necessary, but it is still throwing that error up when the computer starts. Do you think that it is important to have, because I don't know that I want to tear my computer apart to get that number...unless there is another way to get it?

OMG don't judge me!


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#5
January 24, 2014 at 10:58:51
Well, it worked for the most part, however, it's asking for the System Board CT#. the posts say to leave it blank, it's not necessary, but it is still throwing that error up when the computer starts. Do you think that it is important to have, because I don't know that I want to tear my computer apart to get that number...unless there is another way to get it?

OMG don't judge me!


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#6
January 24, 2014 at 14:48:54
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