Solved problem with new used laptop bought off craigslist

February 28, 2014 at 23:13:37
Specs: Windows 7 ultimate 32 bit, amd a6-3420m
I bought this laptop off craigslist. It is an Acer aspire 5560-7402. It hiccups a lot and i'm not sure how to fix it. It plays videos ok, with a few annoyances but it gets EXTREMELY bad hiccups when running Everquest, an old, old game. The game is totally unplayable because it hangs for 2-5 seconds every 3-8 seconds or so. I've run malware bytes and no malware is currently being detected. I tired updating video drivers from the acer website and no improvement. The laptop was originally sold with 4gb of ram and drivers from the Acer website seem to indicate that it was only available as a 64 bit. Looking in control panel I see its running a 32 bit version of ultimate instead of the 64 bit version of home premium that it should have come with. So from what I can tell, the computer is running 64 bit drivers on a 32 bit version of windows. Will changing it to a 64 bit operating system likely solve the problem? or could it be a hardware issue? (I hope not) How can i re-install a 64 bit version of windows? Will Acer help me with that? am i forced to buy it? is there anything else I can do?

"there was this big bang once, now we're learnin' to use our thumbs"

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✔ Best Answer
March 1, 2014 at 09:00:36
If you have a COA sticker on the bottom of the laptop you can use that to install Windows. You can install the 32 bit or 64 bit version. If the laptop originally came with the 64 bit version that would be the better options as the correct drivers will most likely be available,

What you need to ensure is that you have the correct version that the sticker refers to and that is Home Premium.

http://windows-7.xtremedownload.com...

Stuart



#1
March 1, 2014 at 02:50:38
I'm not a gamer, so I'll leave that side of the query to others - though if it's the old Everquest1 game, I would think it should play - though most laptops aren't good at gaming
(Google suggests EQ plays on Win7 and 8 - both 32 and 64-bit)

Drivers? Windows of either 32, or 64-bit ilk will only load/accept the drivers it needs.

I don't know how Craig's List works (I'm in the UK), but if the laptop was wrongly described, you may be within your rights to return it and ask for a refund.

Operationally, the 32-bit vs 64-bit issue is largely irrelevant, you can install either on a 64-bit PC, but better to have the latest 64-bit version.

Your PC certainly appears to be non-standard, insomuch as it has Win7 Ultimate instead of Home Premium.

Did it come with a product key for Ultimate? If not, it's likely to be an illegal hacked copy. There are millions of 'em around.
Is there a hologram label/product key on the base of the laptop?
If this is the PK for W7 Home premium 64-bit, you can't use it to install/reinstall Ultimate.
There's a possibility that Acers restore/recovery software, or Restore partition is intact. If so you may be able to set it back to factory settings of Win7 HP 64-bit.

You could extract the PK from your system, but you wont know if it's a legal key until it came to registering a new installation of ultimate.
(Free version)://www.magicaljellybean.com/keyfinder/

If you end up being lumbered with this purchase, you can hope there's a legible/usable product key attached. You should be able to use this to register a fresh installation of Win7 HP 64-bit (assuming the key is for this version)
You can download an official copy of Win7 from here.
Win 7 and Win 8 will natively burn the ISO as a bootable disc. No software required.
http://www.w7forums.com/threads/off...


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#2
March 1, 2014 at 05:16:20
the computer is running 64 bit drivers on a 32 bit version of windows.

Not possible. It is like putting a quart into a pint pot. it wont fit.

For a 32 bit OS you must be running 32 bit drivers.

If you have 4 Gbs of RAM on a 32 bit OS the most that will be avaialble to applications is a little over 3 GBs. The rest is taken up with i/o memory and other OS resources. This is a limitations of all 32 bit OSs, not just windows.

Stuart

message edited by StuartS


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#3
March 1, 2014 at 07:14:29
Did you get any disks with the laptop?

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#4
March 1, 2014 at 08:32:38
The laptop did not come with any discs. I was told the copy of windows it was running was legit, but as of this morning windows is tell me its a pirated copy. There is a registration key for windows home premium on the bottom, Should I download the x86 or the x64 version?

"there was this big bang once, now we're learnin' to use our thumbs"


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#5
March 1, 2014 at 08:46:53
Check to see if the hard drive has a restore partition on it. If so, you may be able to use that to both restore it and to make a set of restore disks.

Acer allows you to make more than one set of restore disks so if the partition exists you should be good to go.


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#6
March 1, 2014 at 09:00:36
✔ Best Answer
If you have a COA sticker on the bottom of the laptop you can use that to install Windows. You can install the 32 bit or 64 bit version. If the laptop originally came with the 64 bit version that would be the better options as the correct drivers will most likely be available,

What you need to ensure is that you have the correct version that the sticker refers to and that is Home Premium.

http://windows-7.xtremedownload.com...

Stuart


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#7
March 1, 2014 at 09:52:48
If it is pirated that might be the cause of your issues - you never quite know what they are about.

Always pop back and let us know the outcome - thanks


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#8
March 1, 2014 at 20:43:22
If it is available, use the recovery partition to do a Factory Restore.
If it is not available, reinstall and use sticker key to activate.
If problems persist, use a bootable CD with Memtest86 to test RAM.
If that is not the problem, use bootable CD with Seatools to test hard drive.

You have to be a little bit crazy to keep you from going insane.


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