Solved Problem to recover my operating system

Asus N56vm-rb51 15.6" led notebook - int...
February 3, 2014 at 05:02:45
Specs: Windows 7, Intel
Hi! I have got some nice trojan virus on my asus laptop. So i decided to fix it with the recovery disc. So it started making the image file when around 43% stoped with an 772 error code. Then i have tried to do the same thing from the recovery partition by pressing f9 when the system starts booting. But instead of windows setup only the windows 7 shows up if I press enter on this just loading in the windows.
I have phoned asus and windows but they was completly useless. Any idea?

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✔ Best Answer
February 11, 2014 at 13:27:53
Thanks, I have tried that rescue disc with avast. Now is seems to me working fine:)


#1
February 3, 2014 at 08:32:03
Why wouldn't you just remove the virus?

http://support.asus.com/Troubleshoo...


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#2
February 3, 2014 at 09:53:56
I have tried these steps. Unfortunetly, I can't remove because in the windows system file, and the anti virus programs can't remove it.

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#3
February 3, 2014 at 10:34:44
Try booting from an antivirus Recue disk & run a scan from outside the Windows environment.

http://www.howtogeek.com/175234/how...


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#4
February 3, 2014 at 12:48:16
Reinstalling Windows is the only guaranteed way* to completely remove an infection; we probably shouldn't be attempting to dissuade someone from doing a best practice.

What's the make/model of your laptop? Have you tried contacting Asus about having them mail you recovery media? What makes you think your problem is with a virus, and not failing hardware?

*) Ignoring hardware / firmware viruses, as I assume the NSA isn't targeting him.

How To Ask Questions The Smart Way


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#5
February 3, 2014 at 12:49:34
Yeah. Thats make sense. I will give it a try.
Thanks for the clue:)

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#6
February 3, 2014 at 12:52:24
Yeah. Thats make sense. I will give it a try. Thanks for help. I will let you know the result.

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#7
February 3, 2014 at 12:58:43
Well I have called Asus, they advised me straight away to phone Microsoft, I did and was told that the reason I can't use the recovery disc is because the virus has already messed up my operating system.
My laptop is an Asus N56VM and got windows 7 home premium op. system on it.

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#8
February 3, 2014 at 14:16:41
1: Do you have your product number?
Read your manual if you are not sure where it is
Or,
product number location Asus N56VM
http://is.gd/wLh6zc
Let us know when you have it, so I can advise further.


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#9
February 3, 2014 at 15:08:35
Even if the system is screwed u by a virus… there is more than likely a lot of personal "stuff" on the drive - "stuff" that you would like to save if possible?

So before you do anything like a factory reset… consider how best to save your personal "stuff" first?

Download a Ubuntu ISO; save it to hard drive; burn it to a DVD; boot with that DVD.

ubuntu.com

Then you can access the laptop's hard drive as is and copy all your personal "stuff" to external storage - typically DVD at least?

Check the copies are OK/accessible too on at least one other working system. Then put them somewhere safe - for now. When you rebuild your Asus you can copy that "stuff"back to the Asus drive; and keep the DVD copies as a safe storage place too...


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#10
February 3, 2014 at 15:12:37
And I would also consider any suggestions/options Johnw may offer as he is particularly "up" on dealing with some very nasty pests/viruses etc.; as is riider (both of them have their own ways and options…; all worth to seriously consider…)

Before I went a factory reset I would try to resolve it other ways first…

However… "if" you go the Ubuntu DVD routine and copy/save all your personal "stuff" to external media "first" - then a factory reset "might" be the easier option after that?


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#11
February 3, 2014 at 15:34:09
Trojans are particularly nasty, especially if they are root infections. These are especially difficult to remove but I have not heard of any that can prevent a Factory Restore. If this is the case. Asus should be able to supply you with a recovery disk set for your system, though they will require proof of ownership and probably a small fee to make it up and mail it to you. if they offer it as a secure download, make sure that the machine you burn it on is free of infection.

You have to be a little bit crazy to keep you from going insane.

message edited by Fingers


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#12
February 4, 2014 at 13:33:04
Here is the Product number:C6N0AS331211247

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#13
February 4, 2014 at 13:38:04
Model is N56VM- S4110V and I have found another just above the barcode: C6N0AS331211247

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#14
February 4, 2014 at 14:14:55
"C6N0AS331211247"
Nope.

My fault, it's called product key.

windows 7 product key location Asus N56VM
http://is.gd/sEbGUy


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#15
February 11, 2014 at 13:27:53
✔ Best Answer
Thanks, I have tried that rescue disc with avast. Now is seems to me working fine:)

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