Problem of connect dell wireless mouse with desktop hcl comp

January 3, 2018 at 05:31:33
Specs: Windows 7
I am using window 7 on my desktop hcl computer and I am trying to connect wireless dell mouse with computer .
I connect receiver with my cpu and sometimes mouse works and sometimes mouse do not work
I want to know reason that
why sometimes mouse do not work
Is there need to do any other setting for wireless mouse ?
And that mouse works properly on my laptop , that mouse do not cause any problem when use it with laptop and why it cause problem with computer ??

message edited by Dimpal

See More: Problem of connect dell wireless mouse with desktop hcl comp

Report •

January 3, 2018 at 06:36:40
This is a dual wireless (2.4MegHz) and bluetooth device - if I read the manual specs correctly. It's not an item with which I'm familiar; and is originally spec'd for Dell kit. Which having said it ought to work with any decent compatible computer...

Dell do provide a driver set for it... and possibly you need to download/install them?

Have a read through the manual (carefully) and also possibly downloaded/installed the drivers for it from Dell (links to both below)?

Report •

January 4, 2018 at 21:48:56
"sometimes mouse works and sometimes mouse do not work " If the mouse doesn't work when the computer is sleeping or hibernating then the issue may be the power settings are allowing the USB ports to go into a suspend mode. Try tapping the spacebar to wake the computer.

If that is not the problem, then explain in more detail, when it works and when it doesn't work.

Report •

January 4, 2018 at 22:20:02
The issue is not mouse because that same mouse works properly on my dell laptop but that same mouse do not work properly with ,y hcl desktop computer .
And all wired mouse is also working properly with my desktop computer that means the issue is with wireless mouse
Is there need to do Bios setting for wireless mouse but i do not know how to do bios settings or if not
Can u tell me what is issue???

Report •

Related Solutions

January 5, 2018 at 15:39:58
So the issue is NOT the mouse but in the next sentence it is the mouse?

Do you know the model of the wireless mouse that works intermittently?

Have you tried a fresh battery?

Do you have a wireless mouse ONLY or a combination Mouse/keyboard?

Before changing any hardware setting lets see if we can iron out the actual problem.

Report •

January 5, 2018 at 23:08:49
Model of dell wireless mouse is WM117.
Yes i tried fresh batteries
I have combination of mouse and keyboard

Report •

January 6, 2018 at 03:14:21
So this is not a simple mouse, as your initial post sems to suggest,but a cmbination keyboard/mouse...

Have you raed the Dell manual and also downloaded/installed the drivers from the Dell site?

Report •

January 10, 2018 at 07:48:03
I also installed drivers for mouse but my problem did not solve
Please tell me any other fix ????

Report •

January 10, 2018 at 15:08:29
Are the batteries in BOTH the Keyboard and Mouse fresh? Where are you plugging in the receiver?

If you can, please explain exactly what is happening. You indicated the mouse works sometimes. So, does it always work when you first start Windows? Does it stop when the computer go into a energy saving mode?

Report •

January 11, 2018 at 05:22:07
I am not using wireless keyboard with that computer , am using wired computer and battery in mouse is fresh because that wireless mouse works properly with my dell laptop

And when I start my computer mouse works properly and after some time it becomes very slow , cursor moves very slowly and sometimes does not move and stop working

And sometimes when I start my computer mouse does not work and after that I again restart my computer , sometimes it works when computer start and sometimes does not
So it is not fixed that when mouse works and when does not

I am very confused , I do not know how to fix it
Because it causes problem with my computer , not with my laptop

And Thanks for replying me

Report •

January 11, 2018 at 07:19:28
Did you mean above that you are using a wired keyboard and the wireless mouse that is half of a wireless keyboard/mouse? When the mouse cursor does show,

If the mouse becomes slow is the computer itself responding normally? for example, are keyboard keystrokes instantaneous, or do they also lag? I ask because your symptoms may be a general slowing of the computer which would then include the mouse.

what are you doing on the computer when the cursor starts responding slowly? Are you browsing on the internet? If so, you may simply need to clear your browsing history.

Try downloading Ccleaner slim from the link below and run it.

If that doesn't solve the problem then I would suggest you run malware scans. Malwarebytes is a good starting point.

Do you have a lot of USB devices connected to the computer in question?

Report •

January 11, 2018 at 07:39:56
This is a very.... long shot; but someimes long shots work...

Power down the desktop and remove the power cord. Remve memory sticks and clean their edge connectors with a soft pencil style eraser. Wipe them too with soft lintless cloth (even a kleenex type tissue).

Re-insert each stick firmly, and remove; re-insert again and remove. Thenre-insert and leave.

Re-insert/remove routine is to clean the RAM socket connectors

Power up as normal see if the situation has improved...

Report •

January 20, 2018 at 00:28:22
Hello , I have one question

How to install dell mouse driver on another hcl computer because when I visit on official site of dell for download dell driver , it asks about service tag number and when I enter service tag of hcl computer , it shows invalid service tag
How do I install dell mouse drivers in hcl computer ????

Report •

January 20, 2018 at 05:59:54
A wireless mouse is not expensive, how about just purchasing one for that machine:

You have to be a little bit crazy to keep you from going insane.

Report •

January 20, 2018 at 08:12:07
You don't have to use the service tag; there is the option to select your item from the All Products link below the box for the Dell/service tag...

Report •

January 26, 2018 at 01:15:01
Can anyone send me link for download dell wireless mouse drivers ????

Thanks in advance

Report •

January 26, 2018 at 07:00:02
If there are any dedicated drivers for that mouse, they would anly allow some button customization. Windows should supply basic drivers. Are you using a USB hub?

Report •

January 26, 2018 at 07:57:28
I am not using USB hub

Report •

January 26, 2018 at 09:09:22
I had the same problem with my desktop. The problem was that my wireless mouse was too far from my tower. It would work sometimes...sometimes not. My tower is located under my desk, about 4 feet from where I use the mouse...lots of stuff in between.

I fixed the problem by using a short USB extension cord, plugging the cord into the USB port on the tower, plugging the little USB receiver (that came with the mouse) into the other end of the cord and then bringing the receiver to the top of my desk (closer/unobstructed to the mouse).

My mouse has been working fine ever since.

Report •

Ask Question