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Problem connecting to internet with Laptop

December 23, 2010 at 08:46:32
Specs: Windows 7, Intel t4400
me and my mother both have Asus laptops , to be specific they are Asus K60ij and K50ij laptops( same thing just slightly different specs) . both have a lot of problems connecting to the internet. randomly the connection will drop out and say "not connected , cant connect to router" . then we diagnose and it will restart the wireless adapter and that will usually work for a good 30 seconds then drop out again. usually it takes multiple attempts to get it working and eventually it will drop out again after about 2 hours. its not consistent so its hard to say . we have many many devices in our house between phones (2 wireless) and over 10 wireless devices (4 laptops, 2 desktops, 1 mac , 3 android phones ,2 xbox 360s , and 2 ipod touches ). now normally id think that bandwith is just taken up but thats not the case because when my laptop drops out. my android, ipod , and xbox along with every other device still work even if the laptop wont connect. it cant be bandwith either because when all the devices are off late at night , same concept happens.. the laptop will drop out. weve narrowed it down to the wireless adapter in both devices (atheros AR9285 wireless adapter) and we know its not the coputer itself because when we try direct connection by ethernet it works (but its very inconvenient because of the size of the house and router location, which is in the room right across from me so i get full connectivity). i apperciate any help in advance .

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December 23, 2010 at 09:50:14
Internet connectivity of your laptop is either controlled by a utility that comes with the atheros AR9285 wireless adapter or by the built in Windows Zero Configuration (WZC) service.

Often the software utility that comes with the wireless miniPCI card (such as the atheros AR9285 wireless adapter) do not play well with wireless routers. I do not know why that is but I have had that experience.

Changing to use the Windows Zero Configuration (WZC) seems to work in those cases.

Normally you can either use the Original Utility, or WZC. When one is used the other has to be Off. If your adapters utility is installed then WZC will be off.

To use WZC you will have to first disable the Manufacturer Wireless Utility. How this can be done should be explained in the Wireless Cards document.

The wireless adapter card will normally come with a driver and the wireless utility may be bundled with the driver as is normally the case.

In this case you would have to uninstall the Wireless utility using control panel > add/remove. The uninstall utility may however uninstall both the wireless adapter driver and utility. If it does that then you can reinstall the driver. During the install phase you can then exercise the option of not installing the accompanying utility (by selecting the driver only option from the option list). Once you have done this you will have the driver installed without the utility.

You should now find that because the wireless utility is no longer being used the WZC should kick in and you should see a wireless icon showing in your task bar.
Double click that icon will open a screen showing all wireless networks in your neighbourhood. Select yours and click connect. You will be prompted for your wireless encryption key if you have encrypted your wireless network. Click on connect after keying in your wireless encryption key and you should now be connected via the windows built in WZC facility.

Hopefully this will fix your problem It did with my daughters Dell Inspiron laptop which was seeing exactly the same problem.

If WZC does not kick in automatically as it should you can start it yourself. Hopefully you will not need to do this.

The following describes how you can check on and switch on WZC. The same principle applies in case you need to switch it off, choose off/stop options as required.

1. Click Start and Run
2. Type into the resulting box "services.msc" (without the quotes).
3. Scroll down the list of services and look for Wireless Zero Configuration service
4. Double Click on the Wireless Zero Configuration Service
5. Make sure that it is Started and that the startup type is set to automatic.

If the Service did not Start, and/or is Not set to Automatic.

To Start the Service by clicking on the Start button.

To set the service to automatic (if not already automatic), click on the down arrow in Startup type and change it to Automatic.

When everything else fails, read the instructions.

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