Printer spooler issue with windows 7 64-bit version

June 13, 2012 at 11:58:53
Specs: Windows 7
I've connected a lexmark z645 printer to my laptop which runs 64-bit windows 7 version. After verification on this website, this printer is supposed to be compatible with this Windows version.

After a print the print spooler seems to get stuck and the Printer Status displays: "1 document waiting..." continuously instead of it returning to "Idle".

I have uninstalled the printer and reinstalled the printer but the only solution that seems to work is not to send any more print jobs but to switch off the printer and then back on again. However, if two jobs have been sent in one go, even emptying the Printers folder in the Windows/System 32/ Spool folder or stopping and restarting the spooler through the Services feature in Administrative tools does not always help. I have to uninstall the driver and reinstall it.

Any help or patch or update of the driver would be welcome. Thank you.

See More: Printer spooler issue with windows 7 64-bit version

Report •

#1
June 13, 2012 at 12:09:40
If you've installed the driver supplied on CD with the printer, the driver on Lexmark's website may be newer than that, and may fix your problem:
http://support.lexmark.com/index?se...

Report •

#2
June 13, 2012 at 15:32:22
The most common reason for problems like yours is whoever installed the software didn't follow the manufacturer's directions.
Did you ?
E.g. Usually you
- DO NOT plug in the USB connection until at least some of the software has been installed. You're often prompted to plug in the USB connection after some of it has been installed, then more software may be installed.
- DO NOT install drivers for it when Found New Hardware pops up for it. You CANCEL that, and when the deskto[p screen has fully loaded, you either run the software installation from the disk that came with it, or you run the software installation file you got from the manufacturer's web site.

Sometimes the software installation on the disk that came with it has bugs. In that case, you need to download the latest software installation file from the manufacturer's web site. (Buggy versions have probably been removed from the web site.)

If you install the same software again, or install newer software, you un-install everything for it that's listed in Programs and Features, then you UNPLUG the USB connection to it and don't plug it in again until you're installed at least some of the software for it and you are prompted to plug it in.

If you DID do that properly, then here's another common reason for software not installing properly.

NOTE that sometimes the resident module(s) of anti-malware programs - a part that runs all the time scanning for suspicious activity - will interfere with the proper installation of third party software, or major Microsoft updates that cannot be installed automatically by Automatic Update, the software will not install properly, and you may get no indication of that at all while installing the software.
To avoid that possibility, you should always DISABLE the resident module(s) of anti-malware programs, BEFORE you install third party software (software other than most Microsoft Updates, etc., that did not come with Windows ), especially when it's a major or complicated software package.
E.g. if you are using the free or paid version of AVG, you should disable the Resident Shield in AVG's 's settings in Windows (in AVG 2012 that's done under the title AntiVirus). In Norton (Symantec) products, there may be several things you need to disable, or set so they don't load for a specific short amount of time.
If you don't know how to do that, tell us which anti-malware software you are using.
When you are sure the software has installed correctly, re-enable the resident module(s).

Further info...

How to disable your security applications
http://www.techsupportforum.com/for...
.......


Report •
Related Solutions


Ask Question