Solved Printer attached to computer won't print.

January 24, 2014 at 08:00:49
Specs: Windows 7, 2.7 ghz 6.00
I have an Epson XP 400 printer that works fine by itself. Recently my old printer, that was attached to my computer would not print due to it's flashing light, so I decided to use my new Epson as a replacement. I've connected it to the computer and used the old printers USB cord that might be the problem but not sure.

I've tried different web site suggestions and nothing works. There is enough ink in the cartridges, as I have checked. I did a printing test and it worked. I try printing something from the computer, it won't print, so I go to control panel 'printers', click on my printer and it reads: printing but it isn't.

Any suggestions to solve this problem would be greatly appreciated.


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✔ Best Answer
January 25, 2014 at 09:29:02
I doubt it is the USB cable.

The Epson support page shows that is a multi-function all in one printer. I suggest you perform the following.

First download the drivers and Utilities. Then disconnect the USB cable and remove the listing for the Epson printer in printers and devices. Go to Control Panel> programs and features and remove all listings for Epson. Then look in Windows Explorer> Programs, for any listings for Epson and delete them.

Now, run the download. What should happen is that a new folder should be created for the utilities. At some point in the installation you should be instructed to connect the USB cable and the AC for the printer. Windows will recognize the the printer. At that point follow the onscreen prompts.

After all is done I suggest you reboot.

http://www.epson.com/cgi-bin/Store/...

message edited by OtheHill



#1
January 24, 2014 at 08:20:05
Did you install the Epson XP 400 drivers before connecting the printer to the usb port?

Better you remove the faulty printer from the printers panel and , if nothing works after a correct installation (first software driver then the device) replace the usb cable or change the usb port.

message edited by IVO


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#2
January 24, 2014 at 08:38:46
Hi Ivo ....Thanks for responding. One site suggested I should not install the drivers first so I didn't. I had removed the Epson printer from the panel many times. I had thought the USB cable needed replaced so I will try that, in hopes that is the cause, otherwise back to the same problem.

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#3
January 24, 2014 at 09:02:44
After removing the new printer from the control panel, physically disconnect the device from the computer, then reinstall. As far as I know all usb printers (almost mine) need to find their drivers before the physical connection.

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Related Solutions

#4
January 24, 2014 at 11:29:08
Hi Ivo......I did just that and still the printer won't work. I've installed drivers as well. I must be doing something wrong, unless the new printer has a problem. I will see if a new USB cord will do the trick.......or not. Thanks for your suggestions but I will continue attempting to fix the problem and hope not to add to others. My old printer was simple to hook up and use as well.

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#5
January 24, 2014 at 12:10:43
What printers are listed under Devices and Printers in Windows? Double click on the printer icon for the epson (usually brings up a print que) or look for the option to vue the print que and make sure you delete/cancel any print jobs displayed..

To err is human but to really screw things up, you need a computer!

message edited by HopperRox


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#6
January 24, 2014 at 12:53:54
Try using this method to initiate a print job. From the top left of the screen choose file> print.

You should now see a box with the default printer listed and a drop down arrow to the right. My guess is that your old printer is still set as the default. Select your new printer from the drop down list.

You will need to set that printer as the default. I regularly use two printers. Both are installed and available all the time.


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#7
January 24, 2014 at 12:54:50
Hi Hopper........I did click on the Epson printer and deleted any attempts to print that showed up, many times because it didn't print. When wanting to print a document or anything, I check the printing job and it reads: error.

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#8
January 24, 2014 at 13:04:11
Hi Othehill....I have clicked on Print either from the top left corner or when on Documents, I click either Print at the same location or I click on the printer symbol. When going to Print there is no default printer drop down with any name and no arrow. *** As I was typing this, there was a pop-up claiming the USB was loose!! NO it was not. That makes me think I need a new one.......maybe.

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#9
January 24, 2014 at 13:23:49
If you were able to print a test sheet then Windows must have configured the printer and the USB cable must have been OK at that time.

When using the steps I layed out above what do you see in the box after going to File> print?


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#10
January 24, 2014 at 13:37:06
'O'....I've tried a number of times to print a test sheet, but can't.
** When wanting to print a Document:
File
Open
Save As...
Email
Print
Document Properties
Close current document
Recently used files... w/arrow
Exit
-----------------------------------------------------------
** When wanting to print anything else......
Other printing
New tab
Duplicate tab
New window
New session
Open
Edit w/Microsoft Excel
Save
Save As...
Close tab
Page set up...
Print
Print preview
Send w/arrow
Import & Export
Properties
Exit

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#11
January 24, 2014 at 13:47:55
"O" and 'Others'.... FYI.....I went to Control Panel Programs
Down to Epson Connect and there was only a blank light blue line all across except for the date of 1-21-14

Then.....Down to Epson XP-400 Series Printer
There was only to UNinstall w/date of 1-24-14

The former printer was not listed as I had deleted that earlier.

Not sure this would be of any help.

message edited by Dandelions41


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#12
January 24, 2014 at 14:27:36
OK then, I was going by your first post "I did a printing test and it worked."

In Windows 7, the place to look for installed printers is Control panel> Devices and printers. If the printer does not appear there it is not installed.


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#13
January 24, 2014 at 14:52:21
O...That was the test to check lines on a printed small pattern, to see if any were missing etc. If that was the only test then I suppose that was the one! I thought a test, such as the one on my previous printer, actually printed out a good sized object in color. So, possibly this new one just had the very small version about the size of a postage stamp. When checking into doing 'things' to correct this, I clicked to Test Printing and it won't print the postage stamp deal or anything.

I had used the control panel, then to devices and printers and the Epson XP 400 was there pictured with a green check mark.

I have a feeling this problem is a huge stumper, due to a simple procedure that has not been considered.

message edited by Dandelions41


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#14
January 24, 2014 at 19:23:33
Look at Devices and Printers. Is the printer listed there or not?

If you gave a command with your keyboard to run a nozzle test or something similar, how do you think the printer recognized that commend if Windows wasn't controlling it?


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#15
January 24, 2014 at 19:34:26
When going to Devices and Printers, as stated above, it automatically shows a picture of this printer with a green check mark on it, meaning it is operable/on.

I already did the nozzle test and all the other tests and all come up fine, so I have no idea if those tests passed, why the printer won't print.


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#16
January 25, 2014 at 07:38:40
Is that the ONLY printer showing in Devices and Printers.

If the printer shows in Devices and Printers and you can perform the maintenance tests then the printer is configured in Windows.

Two possible causes for a print failure are that you are sending a print command to the wrong place, or the printer is off line. The second one is an option in the printer settings. I addressed the first possibility in my #6 above.



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#17
January 25, 2014 at 08:01:38
Hi 'O'.........Yes that is the only printer showing in D and P.
The printer is and has been ON line.
Yes, the Epson printer is the default printer.

When clicking Print, there is no arrow with name/s of printer/s.
I still have a feeling the USB cord is the problem, as it came from the previous printer. I am planning to buy another one suitable for this new printer. One would think the cord would come with the new printer but it did not.

Thank you so much for being determined to 'fix' this problem. I have spent many hours doing what was recommended by either web sites, other computer users and those on Tom's site. I am also determined!


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#18
January 25, 2014 at 09:29:02
✔ Best Answer
I doubt it is the USB cable.

The Epson support page shows that is a multi-function all in one printer. I suggest you perform the following.

First download the drivers and Utilities. Then disconnect the USB cable and remove the listing for the Epson printer in printers and devices. Go to Control Panel> programs and features and remove all listings for Epson. Then look in Windows Explorer> Programs, for any listings for Epson and delete them.

Now, run the download. What should happen is that a new folder should be created for the utilities. At some point in the installation you should be instructed to connect the USB cable and the AC for the printer. Windows will recognize the the printer. At that point follow the onscreen prompts.

After all is done I suggest you reboot.

http://www.epson.com/cgi-bin/Store/...

message edited by OtheHill


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#19
January 25, 2014 at 10:24:26
I must be looking in the wrong place to download Drivers and Utilities.....or maybe not. No matter what HP site I go on, the fee for a driver 'fix' is $40. If there is a free download site, I sure would like to know where that is!

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#20
January 25, 2014 at 11:22:55
Isn't the printer we are talking about an Epson XP 400? I posted a link at the bottom of #18 above. If you are trying to get an HP printer working then I am totally confused. Your first post states you connected an Epson XP 400 using the old USB cable.

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#21
January 25, 2014 at 12:45:55
I had not noticed the link on #18 but later on, I located and connected to the same site as you suggested and there was no charge.

Yes, I am using the USB cable from the old HP printer and have connected it to my fairly new HP computer.

I went through the process, not once but twice. Each time, I was not able to Print a Test Page. Each time there were pop-ups:

When I tried printing a Document it read: "Operation not Supported on Selected Printer"

Another pop-up: "USB not recognized"
Another pop-up: "USB malfunctioned"
After reconnecting the USB, as directed I could not check 'Next' to proceed with the process.

I don't know what's going on and I think we both might just give up and I will buy a simplified printer to hook up to the computer, such as the previous one. OR buy that new USB and then give it a try.


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#22
January 25, 2014 at 18:33:13
To Othehill OMG!!! After all this time, the Epson printer is printing!!! I have no idea why it had not worked before, especially after following your precise directions and with your determined patience. Evidently, it was not the fault of the USB cord, even though there were pop-ups making claim that it was. Right now, there was another pop-up stating the USB was malfunctioning . To be on the safe side, I will get a new one anyway.

I followed your directions over again, making sure to delete ALL Epson listings from all sources, came to printing the Test Page..........and it DID!! What a great feeling that was! I managed to print that document and it printed rather smooth and with no problems. Another great feeling! If that printer could speak, it would have said, "what took you so long?" LOL

So now I am on a roll, can have more peace of mind, spend better time doing other things, including necessary printing via the computer and printer. I must have spent at least 14 hours attempting to figure out the problem by means of great suggestions from those on this site, on my own and then especially from you, "O".

So, Thanks to everyone who help make this problem go away and especially to "O" who hung in there with me. I can't say it was all fun but it sure made frustrations go away when it worked. Thank You!!


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#23
January 25, 2014 at 22:49:19
I am glad you finally got it sorted out. Thanks for getting back to us.

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