Solved Print Screen Button Not Working

September 25, 2020 at 14:05:15
Specs: Windows 7
Windows 7 Home Premium, 64-bit, SP1, Logitech K120 keyboard, ASUS G75W laptop.

Print Screen does not work. It does not copy into MS Word or Paint.Net. When attempting to paste into Paint.Net I get the following error message: "The clipboard doesn't contain an image.

Pairing it with Shift, Alt, or Ctrl doesn't work either. It stopped working about a month or so ago.

I have also tried unplugging the USB keyboard and using the laptop keyboard.

I don't care for the Snipping Tool because it's a lot of extra steps.


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✔ Best Answer
September 27, 2020 at 13:52:02
If you sequentially disable items from start up (disable one and reboot etc.) you may discover which (if there is one - or more) which causes the problem as posted?

Which antivirus app are you using? Have you considered disabling it and testing print screen that way. Similarly see if computer is any faster without it running? Logically go off-line whilst virus app is disabled...

Also disable cloud back up... You mention you have that - so is it running in the background? If so then likely it is seriously affecting performance? Backups (be it locally or otherwise) will invariably affect performance; and even more so if "in the cloud..."?

message edited by trvlr



#1
September 25, 2020 at 14:21:40
I've had a problem like that in the past, but don't remember
how I solved it.

Can you copy and paste text okay between different programs?

Can you copy and paste images okay between different programs?

Try downloading and running the free version of CCleaner.exe.
I use it often to clear out Windows temporary files and settings.
It might clear something to do with the clipboard that Print Screen
uses.

-- Jeff, in Minneapolis


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#2
September 25, 2020 at 14:51:58
Thanks for the quick reply, Jeff.

Control-C and Control-V work for both images and text.

The current version of CCleaner (5.70) kept crashing, so I located an older version (5.10). That ran. I did a clean of everything, but I still have the same problem.


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#3
September 25, 2020 at 15:07:16
Long shot... your win-7 installation may be a little damaged; a dll or whatever duff/faulty

Download and run Tewaking.com app.

It's free and safe to use.

It will check the OS and fix anything it finds that's not correct.

https://www.tweaking.com


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Related Solutions

#4
September 25, 2020 at 15:47:15
I strongly suspect that the problem isn't due to a damaged
program, but a program that is just a bit confused. Maybe
looking at the wrong clipboard, or the wrong location of the
start of the clipboard in memory, like a pointer got changed
by one program and then a different program tries to use it.

-- Jeff, in Minneapolis


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#5
September 25, 2020 at 15:49:19
Thanks! I won't have time to run that tonight, but I will get to it over the weekend and let you know how it works out.

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#6
September 25, 2020 at 15:59:57
It even behaves this way after a normal reboot. I suppose it's possible that something is starting up that is interfering with it. I'll test it in Safe Mode over the weekend.

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#7
September 26, 2020 at 05:51:58
As a test, try Ctrl + PrtScn & see what happens.

OK, as Jeff pointed out, you already tried that.

Have used tried uninstalling the keyboard from Device Manager & then rebooting?
Is there an Fn key or F-mode key on the laptop keyboard that you may have activated by accident?

message edited by riider


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#8
September 26, 2020 at 08:56:08
riider,

jsblume said in the original post that "Pairing it
with Shift, Alt, or Ctrl doesn't work either."

I want to help solve this because, as I said, it happened
to me, too, but it just seemed to fix itself, so I don't know
that I can help. I was using Win 7.

-- Jeff, in Minneapolis


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#9
September 27, 2020 at 10:20:35
riider - thanks for your suggestion but as I mentioned in my original post I have tried unplugging the USB keyboard and using the laptop keyboard to no avail.

Jeff - I rebooted in Safe Mode and Print Screen works fine. That tells me it's some app that starts in normal mode.

I ran the tweaking app. Now my laptop is very slow and some of the services are in a perpetual starting state (antivirus and cloud backup).

I'm going to go back to safe mode and disable a lot of the auto start services, then restart in normal mode.


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#10
September 27, 2020 at 11:26:05
Use CCleaner to check your startup apps. Tools > Startup. You can disable whatever you don't want loading from there. Reboot to complete the process.

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#11
September 27, 2020 at 11:32:25
Thanks. I usually use MSCONFIG for start up apps.

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#12
September 27, 2020 at 13:52:02
✔ Best Answer
If you sequentially disable items from start up (disable one and reboot etc.) you may discover which (if there is one - or more) which causes the problem as posted?

Which antivirus app are you using? Have you considered disabling it and testing print screen that way. Similarly see if computer is any faster without it running? Logically go off-line whilst virus app is disabled...

Also disable cloud back up... You mention you have that - so is it running in the background? If so then likely it is seriously affecting performance? Backups (be it locally or otherwise) will invariably affect performance; and even more so if "in the cloud..."?

message edited by trvlr


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#13
September 27, 2020 at 14:11:27
"I usually use MSCONFIG for start up apps"

Suit yourself. But I suggest you look at what CCleaner has to offer because there are several tabs - Windows, Scheduled Tasks, Windows Services.

And you might want to consider running AdwCleaner.
https://www.malwarebytes.com/adwcle...


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#14
September 27, 2020 at 20:05:12
I stopped all startup apps and services. Print screen worked fine.

I restarted all services one at a time and tested print screen. It worked fine. Three of the services did not start, but are enabled.

I set all startup apps to start and tested print screen, It worked fine. One app does not appear in the startup

Thank you everyone for all of your suggestions!


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#15
September 27, 2020 at 20:06:28
trvlr - I did the opposite. I disabled everything and then restarted them one at a time. Thank you for the suggestion!

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#16
September 27, 2020 at 23:49:23
That was/is the other option of course, and equally valid. I did mull suggesting it, and decided you might think about both approaches..

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