Solved Pop Up That Won't

December 25, 2013 at 12:06:19
Specs: Windows 7
I have recently been experiencing an aggressive popup screen (url an endless stream of following characters) that starts bugging me instantly when I click on internet links in email messages on AOL. It pops up, I close it. It immediately comes back. I close it...and on and on.

I've ensured that my popup blocker is on. No joy. I've run Webroot SecureAnywhere, Malwarebytes Pro and Norton 360 Premier Edition numerous times, and can't seem to kill this monster.

Any info or advice?

<Windows 7>

edited by moderator: remove personal information

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December 25, 2013 at 17:52:30
✔ Best Answer
Firstly edit out your email address or you will get junk mail forever (we don't use email on here anyhow).

I think this might need very specialist treatment but in the meantime try this on it:
Use the blue "Download Now button".
It is just a "file". Do not Run it but Save the file to the desktop (or anywhere else as long as you can find it afterwards) Double click the file to run and first do the Scan.
Keep the Report (log) in case anyone needs it. I've found it quite safe to next run the Clean which will remove all dubious toolbars.

If not try MalwareBytes from Safe Mode (quick scan should do). To get there tap F8 immediately and continuously after starting the computer and select Safe Mode from the list. Sometimes it is more effective from there.

Better also check in Control Panel > Programs and Features to make sure there is not something odd installed there.

I think that is probably about as far as I can go personally, so I hope it works. If necessary keep an eye on this thread for other ideas.

Always pop back and let us know the outcome - thanks

message edited by Derek

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December 25, 2013 at 18:43:51
Copy & Paste the contents of the MBAM ( Malwarebytes ) log in your next post please.

Download OTL from any of the following links and save to your Desktop.
Double click the OTL icon to start the tool. (Note: If you are running on Vista or Windows 7 accept UAC alert)
When the window appears, underneath Output at the top, make sure Standard output is selected.
Select Scan all users
Change Drivers to All
Under the Extra Registry section, check Use SafeList
In the lower right corner, checkmark "LOP Check" and checkmark "Purity Check".
Click Run Scan and let the program run uninterrupted.
When the scan is complete, two text files will be created on your Desktop. Copy & Paste the contents of both logs in your next post please.
OTL.Txt <- this one will be opened
Extras.txt <- this one will be minimized
Upload the logs using this. I upload to for images & for files ( neither need an account ) Give us the link please.
Image Uploader
How to use for files.

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December 25, 2013 at 20:48:32
----> Please note that Webroot Secure Anywhere cannot coexist on the same machine at the same time as Norton 360 or any other antivirus program, they will cause a conflict. You cannot keep both installed, though Malwarebytes can coexist with either. I DO recommend Webroot though.
The first thing I would try at this point is running Malwarebytes in Safe Mode and if needed, work your way down the other suggestions.
It might be a good idea to turn off or disable all add ons and toolbars from all browsers to make sure it is not related to any of those and check your installed programs list for anything that does not belong.

You have to be a little bit crazy to keep you from going insane.

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