plugged in not charging.......Brand new laptop.......

March 17, 2015 at 09:07:20
Specs: windows 7, 4GB
plugged in not charging........I have updated its bios several times but all in vain..... the problem gets solved for a certain period...but comes again eventualy.....

See More: plugged in not charging.......Brand new laptop.......

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#1
March 17, 2015 at 09:57:05
BIOS updates are only done for very specific and known reasons (such as installing a different CPU). It is very rare to need to do so and they have been known to brick the motherboard.

If it's brand new then don't mess with it. Return it under warranty before they blame you for whatever is wrong.

Always pop back and let us know the outcome - thanks


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#2
March 17, 2015 at 10:46:36
I don't know why you would think a BIOS update would fix the problem? And why would you try the update several times?

As Derek said - since it's brand new, take it back & exchange it for another.


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#3
March 17, 2015 at 12:00:05
Engineer from hp center visited my home and he himself updated the bios.....and told me if problem persists continue updating

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#4
March 17, 2015 at 12:08:18
They should not be expecting the public to keep doing BIOS updates - that was bad advice.

The problem is theirs and you paid good money for a working computer. Insist they do something about it.

Always pop back and let us know the outcome - thanks


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#5
March 17, 2015 at 16:35:27
It's "new" and under warranty... Send it back and request either a full refund or secure - "request....' - a replacement "new" laptop. If you get a (full) refund then go get another laptop elsewhere (again with a full year - at least - warranty).

Take careful note of the serial number of your current laptop; and any other details on its label; including if possible the windows installation Key as well. The serial numbers/key etc. might enable you to verify that any replacement laptop "they" provide is indeed "new" and not simply "your olde/current one" tweaked and returned...

The one you have is clearly "not fit for the purpose" as described within EU/UK consumer law at least; and thus requires a full refund or replacement with a new laptop; not simply this one being "tweaked/phyxed"...

Don't waste your time messing about with it... Guarantees/warranties are just that and your right to pursue...

message edited by trvlr


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#6
March 17, 2015 at 20:58:07
New, HP, Warranty... Doesn't matter what country... Get it properly repaired or replaced, preferably replaced.

You have to be a little bit crazy to keep you from going insane.


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