Please tell me anyone how to solve this porblem

April 28, 2018 at 08:55:00
Specs: Windows 7
I also got the BSOD.
My pc is desktop running windows 7(ultimate) 64-bit.
I have Norton internet security & PC check up protection and google chrome web browser.
1 TB - Toshiba hard disk, ASUS H81M-D motherboard, 4GB RAM, Intel Core(TM) i3-4160 cpu @ 3.60GHz(If you need further info please ask me)

I unable to read the Blue screen as it appears for 2 seconds (the line which i see is dumping physical memory like that)
and then my pc restarts and i got this message


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFF6FC00002030
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: FFFFF80002D82E77
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\042818-14242-01.dmp
C:\Users\Home\AppData\Local\Temp\WER-21216-0.sysdata.xml

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#1
April 28, 2018 at 09:07:53
"I have Norton internet security & PC check up protection and google chrome web browser"

3 strikes against you.

"I unable to read the Blue screen"

Disable the auto-restart feature & the BSOD info will be displayed.
http://www.tecknowledgebase.com/636...


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#2
April 28, 2018 at 09:48:28
Many a time the dreaded BSOD is caused by failing RAM (but not always...); equally simple slightly oxidised edge connectors on one or more sticks.

Things to try - in hopes it's one of the above.

Power down and remove "all" power - i.e. as it's a desktop remove the power cord.

Remove RAM sticks and clean their edges with a soft pencil style eraser. Wipe them clean afterwards with a soft lintless cloth (even a soft Kleenex tissue).

Re-insert one stick firmly; remove and re-insert again; then repeat a third time and leave inserted. Repeat for the other sticks... Why insert/remove, re-insert etc.? To clean the board socket edge connectors too...

Do NOTuse anything even mildly abrasive when cleaning RAM or computer card edge connectors.

Also ensure that "all" other plugin cards are securely inserted. No harm to remove them and clean their edge connectors as per RAM.

Restore power and see if things have improved?

If not... - power down/remove power cord - remove all but one stick; ensuring that one stick is minimum required to boot. Power up again and see if situation is same or not. Repeat process with each stick in turn (one stick at a time installed).

If one stick produces the BSOD and another doesn't... then the one that does is likely suspect?

Surprising how often the above cleaning routine resolves a BSOD; and the simple trial by stick isolates a faulty stick...

message edited by trvlr


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#3
April 28, 2018 at 15:00:04
"C:\Windows\Minidump\042818-14242-01.dmp"
Upload the dump file please.

File Convoy
http://www.fileconvoy.com/index.php ( no time delays/Captcha-I'm not a Robot/account/registration needed )
https://i.imgur.com/7UiiqWr.gif
https://i.imgur.com/6N1gfOj.gif


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Related Solutions

#4
April 28, 2018 at 23:54:51
To find out what service of driver cause a BSOD, this site has some options:
https://answers.microsoft.com/en-us...

A more technical way to read minidump:
https://support.microsoft.com/en-ph...


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#5
April 29, 2018 at 06:18:11
I did it....and is monitoring what will be happening...I'll update you if I get success. Thank you ..trvlr.

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#6
April 29, 2018 at 06:20:38
Johnw....I accidentally deleted all mini dump files. If I got it again....definitely I will send it to you...thanks

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