please give me advice to troubleshoot it

July 8, 2012 at 19:30:49
Specs: Windows 7
my hp laptop i5 processor some keys are not working

See More: please give me advice to troubleshoot it

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#1
July 9, 2012 at 05:01:00
Try connecting a USB keyboard and seeing if that has the same problem.

--
Andrew Leonard
BL Technical Services
IT Support Maryland


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#2
July 9, 2012 at 05:19:44
The keys are not in the i5 processor, the heat sink is on the processor. The keys are on the keyboard which is on the inside of your laptop computer. PLEASE note that your (or any) computer is NOT your processor or your CPU. Please do not confuse the terms. Your CPU or i5 processor would look something like:
http://www.google.com/imgres?q=i5+m...

To get to your real question, PLEASE restate the question correctly and more important, include more information about the computer itself (make and model), a brief history of the problem, and more details on what is happening and what you have already tried.
In general, you could have a driver issue (corrupted) which would have you downloading drivers from the manufacturer's site, a malware infection issue which would have you trying a series of fixes, or a hardware issue where you may end up having the physical keyboard replaced. The more information you supply, the better the possibility that we can help you.

You have to be a little bit crazy to keep you from going insane.


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#3
July 9, 2012 at 16:56:33
Fingers... your link points to this posting!

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#4
July 9, 2012 at 18:23:14
@Ewen: It has been happening with some of my replies too, I have to edit the post and put the correct link in after I post it.

You've been helped by a 14 year old.


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#5
July 11, 2012 at 20:28:57
We should draw Justins attention to this post... will you do it or shall I?

Edit: Done!


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